Customer Support Engineer Hawaii

About LiveU

LiveU is driving the live video revolution providing live video streaming for TV mobile online and social media Let your audience become part of your story with highquality and flawless live video transmitted from anywhere in the world through the use of our patented bonding and video transport technology LiveU creates a consistent bandwidth and a reliable connection so you can acquire manage and distribute highquality remote live broadcasts

The position is remote but may involve minimal travel as required

Location Remote position within the Hawaii time zone

Responsibilities

• Provide an excellent experience to our customers
• First response for requests/issues via phone email and chat
• Strict followthrough of protocols and complete focus on enabling the customers
• Collaborate across the company as needed to resolve requests/issues
• Identify and report requests that could be addressed with selfservice and/or automation

Requirements

• Outstanding Customer Service skills
• Experience supporting technical products & services
• Experience handling a high volume of customer tickets & calls
• Experience using Linux navigating permissions and basic utilization
• Good knowledge of computer networking
• Flexibility to work weekends holidays and extra hours as needed

Remote Work

Yes

Employment Type

None