Awards Assistant

Job Title D&AD Awards Assistant

Reports to Operations Manager

Contract Type Fixed Term Contract

Dates February th st May (with potential for extension until July)

Job Location Remote (with occasional visits to our London E Office as required)

Working Hours Monday Friday am pm Flexibility will be required when working to deadlines and over the Judging period

Salary per annum/pro rata

About D&AD

Founded in D&AD is an organisation that is all about the pursuit of creative excellence within advertising and design inspiring it celebrating it and enabling it A fundamental way of us achieving this is through our world class learning programmes which upskill the current and future workforce Whilst our remit focuses on the advertising and design industry there is a broader goal to demonstrate the positive impact that creativity can have across education the economy and within society

Purpose of the Job

The D&AD Awards gather the worlds best creative work from across the commercial design advertising production and craft disciplines to be judged on more than global creative leaders practitioners and innovators

As part of this role your primary responsibility is to enhance customer satisfaction by confidently and efficiently addressing inquiries from our Awards entrants showcasing excellent verbal and written communication skills Additionally youll play an active role in collecting precise and highquality credits for the winning entries Your meticulous attention to detail will ensure that these credits meet the rigorous standards required for publication

This position offers a unique opportunity to immerse yourself in the worlds best creative work and be a key player in the success of the D&AD Awards

Were looking for five ambitious Awards Assistants to join our Awards team on a temporary basis Itll be your job to help with customers enquiries and assist in collecting the credits for the winning pieces making sure they are of the right and highest standard for publishing

Key Responsibilities

Customer Enquiries

• Deal confidently and efficiently with incoming and outcoming entry queries Which includes
• dealing with entry queries via phone calls and emails taking messages and supporting the
• Awards team during busy periods
• Provide a high level of customer service to entrants
• Use the D&AD query database to log and resolve all queries
• Ability to work with entrants find out their needs and objectives and offer support on entry
• Assist the Business Development team in various aspects of the Awards Entry process which
• involves coordinating with Awards entrants and liaising with the Business Development
• Representative
• When required assist the Business Development team to make outbound calls/emails to
• companies and individuals who may potentially enter the D&AD Awards
• Rankings and Credits Collection
• Working with the Operations Manager ensuring our systems are displaying up to date and
• correct credit information
• Supporting with the preparation of the D&AD Awards Rankings
• Checking credits (individual and company names) ensure theyre accurate and free of errors
• Cross reference data to ensure there is a consistent structure across all entrant data
• Liaise with winning companies regarding credits and media assets of their work making sure
• those are submitted on time
• Use the D&AD database to check and correct credits and images and correct errors and
• inaccuracies
• Proof winning credits ensuring the right information is populated against all winning entries
• Contact agencies and studios where necessary to validate information
• Researching credits that are missing or have not been supplied by entrants

Other Duties

• If required support other Production Assistants across the Professional or New Blood Awards
• during busy periods
• Administrative support for the D&AD Awards Ceremony
• Provide feedback to aid the review and development of all awards products
• Additional administrative tasks as required

Key Experience and Skills

• Excellent proactive customer service both verbal and written
• The ability to work both independently and cohesively as part of a team
• Strong attention to detail and an ability to be flexible within all work matters
• Ability to work effectively under pressure and to tight deadlines
• Flexible approach to working hours especially during our judging period
• Computer literacyhighly proficient in G Suite and MS Office
• Working Knowledge of Adobe CC is desirable but not essential
• Being fluent in Spanish Portuguese or Chinese would be advantageous but not essential
• Previous experiences with CRM software (ie Salesforce) desirable but not essential

Personal Qualities

• Comfortable working as part of a team
• Strong research skills
• Close attention to detail
• Proven ability to be organised and attentive to details
• You love to learn and are excited by the prospect of a diverse workload
• Strong communication skills
• Keen interest/knowledge of the creative design and advertising industries
• Trustworthy and Reliable
• Sense of humour

D&AD is committed to diversity equality equity inclusion and respect for all Providing a work environment in which all employees are treated with fairness respect and dignity and which is free of discrimination victimisation bullying and harassment At D&AD we are interested in every individual bringing their Whole Self to work and this includes you! Please email to let us know if you need any reasonable adjustments to be made for any part of the recruitment process

In order to comply with the Prevention of Illegal Working Immigration Asylum and Nationality Act you will need to provide appropriate documentation that proves that you are eligible to work in the UK

Due to the number of applications we receive we regret that you will not be contacted unless you are shortlisted for an interview If you have not heard from us within three weeks of the closing date of your application you should assume that you have not been successful on this occasion

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