ustomer support and relationship management for the company s digital solutions.
I
n charge of customer account management for the MENA region.
M
anaging daily post-sales relationships with customers' portfolios, related to SMS, Push notifications, and Business WhatsApp APIs.
S
MS campaign management.
A
ssisting accounts team in payment follow-up and submission of quotations and invoices as and when required.
E
mail Campaign Management (Preferably Mailchimp)
D
igitals solutions vendor management.
P
res sales and post-sales training and demos
I
dentify potential up-sell and Sales opportunities or leads and relay this to the sales team.
D
etermining technical requirements from new and existing clients during the pre-sales process/customer call and relaying them to In House technical and sales team on requirements.
K
nowledge of social media marketing and digital analytics.
S
kills
E
ffective communication and customer-focus skills
A
bility to maintain relations with an existing account and keep looking for potential upsell opportunities.
K
nowledge of SMS connection through API, Web services, and SMPP (Preferred).
O
nline marketing (SEO, PPC, Social Media)
E
xperience in Twitter, Facebook, and Linkedin as the primary social networks and use of these for engaging visitors
E
xperience in Google Analytics to keep track of online activity related to products.
A
bility to work on own initiative and within a team environment.
K
nowledge of social media and banners and mobile marketing
K
nowledge of keyword and analysis techniques and software
E
xceptional eye for detail
E
ffective time management and organizational skills
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