About Us
At Customer Alliance we are literally obsessed with feedback and that reflects in the culture and the product were building Were a diverse team (comprising nationalities!) who support and inspire each other every day We pride ourselves on a positive and growthoriented work environment where employees are encouraged to share ideas develop their skills and have plenty of fun along the way
What Were Looking For
As a Customer Support Specialist your primary goal will be to provide outstanding customer support to our users You will have a crucial role in resolving technical inquiries and problems ensuring their satisfaction Your focus will be on delivering a positive and exceptional experience for our users contributing to a strong and favourable brand image
*This is a hybrid role with a minimum of two days in our office (Berlin)
TasksYour Responsibilities
- Supporting our customers by providing assistance and addressing their inquiries through multiple channels such as email phone and live chat
- Collaborating closely with the product team to ensure that our product evolves and aligns with the specific requirements of our customers
- Taking an active role in achieving the teams objectives by consistently striving to enhance our performance and fostering strong internal communication
- Creating documentation to help customers resolve their issues
RequirementsWe Expect
- Strong written and verbal communication abilities with exceptional skills in both English and German (C)
- Additional language is a bonus!
- Over one year of experience in a support or service role demonstrating the ability to work independently or as part of a team
- Capable of handling a variety of tasks and effectively managing workload
BenefitsWhat We Offer
- Working in one of the leading SaaS company in Germany
- Hybrid model with a flexible working setup so that you take advantage of our lively Berlin office from two to three days per week
- Team offsite budget of per person twice a year
- FitX membership
- days vacation days earning additional vacation day each year of employment up to days
- After years of employment Master Card with credit per month
- Great cooperation with different partners for employee discounts
- Yearly education budget of for jobrelated training (after months of employment)