Customer Support Specialist fmd - German speaker

About Us

At Customer Alliance we are literally obsessed with feedback and that reflects in the culture and the product were building Were a diverse team (comprising nationalities!) who support and inspire each other every day We pride ourselves on a positive and growthoriented work environment where employees are encouraged to share ideas develop their skills and have plenty of fun along the way

What Were Looking For

As a Customer Support Specialist your primary goal will be to provide outstanding customer support to our users You will have a crucial role in resolving technical inquiries and problems ensuring their satisfaction Your focus will be on delivering a positive and exceptional experience for our users contributing to a strong and favourable brand image
*This is a hybrid role with a minimum of two days in our office (Berlin)

Your Responsibilities

• Supporting our customers by providing assistance and addressing their inquiries through multiple channels such as email phone and live chat
• Collaborating closely with the product team to ensure that our product evolves and aligns with the specific requirements of our customers
• Taking an active role in achieving the teams objectives by consistently striving to enhance our performance and fostering strong internal communication
• Creating documentation to help customers resolve their issues

We Expect

• Strong written and verbal communication abilities with exceptional skills in both English and German (C)
• Additional language is a bonus!
• Over one year of experience in a support or service role demonstrating the ability to work independently or as part of a team
• Capable of handling a variety of tasks and effectively managing workload

What We Offer

• Working in one of the leading SaaS company in Germany
• Hybrid model with a flexible working setup so that you take advantage of our lively Berlin office from two to three days per week
• Team offsite budget of per person twice a year
• FitX membership
• days vacation days earning additional vacation day each year of employment up to days
• After years of employment Master Card with credit per month
• Great cooperation with different partners for employee discounts
• Yearly education budget of for jobrelated training (after months of employment)