Waferpack Shipping Technician

Job Title: Wafer Pack Shipping Technician

Shift: 1st shift- 7 am to 5:30 pm (Training will be from 8:30 am to 5:00 pm for 8 weeks)

Pay Rate: $19-$21 an hour

Location: Austin, TX

Job Description:

• Associate may be responsible for tasks in inventory management (Consumables, chemicals, samples, etc) and accurate inventory control, processing requests leading to inventory movement on and off site, and fulfilling customer metric reporting.

• Performs inventory management related functions such as monitoring slow moving and dead inventory, conduct cycle counting, yearly physical inventories, and reporting.

• Provides daily customer service functions and communicates with the customer relative to inventory management.

• May be required to perform purchasing functions including but not limited to: back order reporting and expediting, direct factory shipments, 3rd party support, managing quotes, document control, records maintenance, and resolving open invoices or pricing issues.

• Responsible for all customer service related functions including but not limited to: order entry, reporting, maintaining metrics, and cost savings tracking.

• Performs shipping coordination activities such as shipping customer material, handling routine issues, operating basic warehouse equipment, entering shipping information into the customer computer system, and equipment inspections.

• Responsible for handling hazardous material and preparing shipping documentation and packaging requirements.

• Responsible for managing consigned, non-consigned, customer-owned or 3rd party inventory.

• Meets goals and objectives: safety, performance, and quality.

• Creates programs for enhanced service efficiencies.

• Interfacing with Client Sales Force and manufacturing representatives.

• Documents change management.

• Responsible for desktop delivery of inbound packages to customer contacts

• Updating and maintaining Standard Operating Procedures.

• Perform other duties as assigned.

QUALIFICATIONS

• High school diploma or GED required

• 2+ years experience in material handling/inventory replenishment or customer service

• Cross-referencing and inside sales experience are a plus

• Knowledge of scientific products and services is a plus

KNOWLEDGE SKILLS AND ABILITIES

• Conform to all company and customer requirements for background checks, health and safety issues, security clearances

• Knowledge of Information intermediate computer skills including Microsoft Office with proficiency in Word and Excel

• Solid understanding and experience in either shipping, inventory, or purchasing

• Excellent Customer Service Skills; displays a professional can-do attitude

• High regard for safety, quality, and adherence to protocols, policies, and procedures

• Ability to self-manage and self-motivate; forward-thinking

• Ability to prioritize tasks, and meet deadlines

• Knowledge of scientific products and services is a plus

• Ability to communicate effectively with both the customer and internal contacts

• Must be able to lift up to 25lbs alone or 50lbs with assistance

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT

• Typically works in an office with adequate lighting and ventilation and a normal range of temperature and noise level.
• Work assignments are diversified. Examples of past precedents are used to resolve work problems. New alternatives may be developed to resolve problems.
• A frequent volume of work and deadlines impose strain on a routine basis.
• Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically weigh less than 20 lbs.

Note:

• Covid Vax preferred but not required
• Excel Skills Required
• Must have steel-toe-shoes/ safety shoes