Customer Service Advisor

Customer Service Advisor (Insurance) - Stockport - Salary DOE

Were working with a fantastic insurance agency based in Stockport whore looking for Customer Service Advisors to join their growing team!

Their insurance brokerage is known for its fast-paced environment and is driven by a dynamic and lively team. With over 15 years of experience in the industry, they continue to enjoy remarkable growth. As a result, numerous opportunities have arisen within their office as they maintain their steadfast commitment to progress.

Main responsibilities:

• Resolving queries and issues pertaining to recently covered new customers.
  
• Scrutinizing customer-supporting documents to identify potential problem areas.
  
• Collaborating with insurers to ensure top-notch customer satisfaction.
  
• Efficiently managing customer email inquiries, resolving them or directing them to the appropriate advisor when necessary.
  

Requirements

Key skills:

• Previous experience in customer service is preferred.
  
• A background in the insurance sector would be advantageous.
  
• Exceptional telephone etiquette is a fundamental requirement.
  
• Outstanding communication skills.
  
• An acute attention to detail.
  
• Proficiency in handling a high-volume workload and effectively prioritizing tasks.
  
• Capable of working effectively both within a team and independently.
  
• Strong organizational skills and exceptional time management abilities.
  
• Competence in IT.
  
• A flexible approach to addressing changing day-to-day requirements.
  

Benefits