Customer Service Manager Position Available
We're on the lookout for a seasoned professional to lead our dedicated Customer Service Team at our head office in Lytham.
Role: Customer Service Manager (CSM)
Key Responsibilities:
- Manage and mentor the Customer Service Team and Head Office Receptionist.
- Ensure accuracy across order processes, from initiation to intercompany sales.
- Maintain open communication with customers, updating them on order statuses.
- Oversee international orders, ensuring smooth transitions and prompt issue resolution.
Ensure office cover between the hours of 7am and 7pm
- Develop and refine standard operating procedures.
- Collaborate with various stakeholders, including Sales Director, Head of Operations, and Managing Director on strategic initiatives.
- Oversee communications, guaranteeing clarity and satisfaction for our customers.
- Drive operations and logistics, ensuring that our systems are current.
- On occasion, you may need to adjust work hours, attend off-site trainings, or visit other locations.
Qualifications:
- Minimum 5 years in a managerial role in customer service.
- Experience with international distribution is an advantage.
- Proficient in Sage 200 (or similar) & MS Office.
- Familiarity with CRM systems.
Personal Attributes:
- Quick learner with an ability to self-motivate.
- Resilient, adaptable, and hard-working.
- Strong team player with excellent communication skills.
Values:
- Uphold honesty and integrity in all professional dealings.
- Maintain high standards of personal conduct.
- Value and respect colleagues.
- Work collaboratively to improve services.
- Take responsibility for actions and quality of service delivered.
If you have a proven track record in leading teams and have a keen eye for operational efficiency, we'd like to meet you. Join us in advancing our customer service experience.