Returns Administrator Operative

Brief job duties include

• To be responsible for all aspects of administration to include emails phone calls arranging collections and distance claims
• Liaising with customers and processing returns and warranty claims by making commercial decisions including the inspection repair and replacement of product
  
• Inspecting and assessing all warranty claims in accordance with warranty periods and returns policies
  
• To carry out investigations and stock checks of all consignment and returns locations
  
• To order log and send out spares & parts to dealers for valid warranty claims
  
• To monitor daily outstanding RMA report to ensure that all returns are booked in and actioned in a timely fashion
  
• Liaising with ACU Riders organising crash damage repairs and badging service
  
• To produce monthly KPI reports on all warranty activities
  
• Ensuring all stock is in new condition correctly repackaged and barcoded for resale
  
• To assist in all other areas within the warranty department including repackaging and replenishment of stock
  
• To ensure all working areas are kept clean & tidy in accordance with Health & Safety procedures
  

Key Attributes

• Previous experience in administration essential
• Working as part of a team as this is a teambased department therefore good communication skills will be required
  
• Hold or working towards NVQ level in customer service
  
• Administrative experience with Microsoft Excel Word and Outlook advantageous
  
• Previous experience working with Dynamics Nav advantageous but not essential
  
• Accurate date inputting and a key eye and attention to detail is necessary
  
• Position will be full time office based with flexible working approach as overtime will be required during busy periods
  
• General education and knowledge of Health & Safety policies essential