Help Desk Analyst Move Project

The Arkansas Department of Public Safety IT is looking to fill positions that will be a part of the Applications Support Team providing support technical assistance and advice to end users for hardware and software

• MOVE is the software suite/platform used to access the eCrash system
• The purpose of eCrash is to report all the facts and circumstances of the motor vehicle crash accurately consistently and thoroughly

Role and Responsibilities

• Receive phone calls that come into our Applications Support Team
• This position will be the point of contact for tier level support and users who are having a problem with the MOVE Software and escalates issues as necessary
• Good Windows Troubleshooting skills to include hardware and software knowledge are helpful as well
• The chosen candidate will escalate issues to the MOVE vendor and communicate with programmers to advise of software errors and recommend changes
• Write or revise usertraining manuals and procedures
• The candidate will be expected to assist in testing software changes to evaluate ease of use weather product will aid user in performing work
• The candidate may assist with training users on software via virtual classroom setting
• The chosen candidate will need to be knowledgeable of Windows based systems and troubleshooting
• The position will work in the Arkansas Department of Public Safety IT which is furnished with all the necessary tools and equipment needed to perform the required tasks
• The chosen candidate will be expected to perform with the highest degree of professional competence as it relates to quality of work product knowledge and customer service