Tolling Back Office SME
Posted on :
20-11-2023
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Job Description
Our client in Middletown, PA is seeking a Tolling Back Office SME to join their team for a long-term contract.
Engagement Requirements
Justification: The client is implementing a new UBOS solution. This involves the Tolling Back office as a key part and the primary source of revenue for the client. Therefore, the client needs a subject matter expert who can fully understand our current systems and our desires for UBOS and work with the System Integrator (SI) to assure the client receives a fully functional and reliable Back Office Tolling solution as part of UBOS that can support the operations needs efficiently for a high volume back office.
Description of Duties
The selected Candidate will perform the following duties:
Desired Skillset
The ideal candidate will have:
15+ years of Tolling Experience across multiple tolling agencies.
10+ years of hands-on experience in designing and building CRM based back-office systems for large volume contact centers for road tolling organizations, with a focus on designing for ease of use for agents and for ease of use for customers to pay by maximizing self-service.
5+ years of direct hands on experience within a Tolling Agencies Back Office.
3+ years of hands-on experience in managing large volume contact centers for Tolling Organizations.
Proficient in the Microsoft Office 365 suite of business software including Work, Excel, and PowerPoint, plus proficient in Microsoft Project.
Additional beneficial skills include:
Minimum Experience
Certifications / Education in all cases
Bachelor's degree in business management or information systems. Equivalent combination of education and/or experience may be accepted.
Employment Type
Full Time
Company Industry
Key Skills
- Business Intelligence
- Bidding
- Accounts Assistant Credit Control
- Account Development
- Content Development
- Lab Testing
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