PTC - Tolling Back Office SME

Tolling Back Office SME (2 positions)

**Remote/Hybrid - Please review Engagement Requirements in the Complete Description.

Engagement Requirements
The Candidate shall be located within the Continental United States. There is no opportunity for "Off-shore" resources for this Statement of Work.
Successfully complete ePATCH background check, and ClearChecks National Criminal Background Check prior to engagement start.
Overtime requests always need to have prior approval of Project Principal with the rightful reasons for overtime.
The Candidate work in a Hybrid location mode, where the Candidate will be remote for one week, then will be onsite at the PTC's CAB or TIP buildings for two weeks. This hybrid rotation may continue for the duration of the engagement. Any deviation needs to be approved in advance by the Project Principal.
oCAB 700 South Eisenhower Boulevard, Middletown, PA 17057
oTIP 2850 Turnpike Industrial Drive, Middletown, PA 17057
No additional compensation for any travel required, and rate is inclusive of any travel costs.

Required/Desired Skills Skill Required /Desired Amount of Experience Tolling experience across multiple tolling agencies. Required 10 Years Hands-on experience in designing and building CRM based back-office systems for large volume contact centers for road tolling organizations. Required 5 Years Direct hands on experience within a Tolling Agencies Back Office. Required 3 Years Bachelor's degree in business management or information systems. Required 0 Proficient in the Microsoft Office 365 suite of business software including Work, Excel, and PowerPoint, plus proficient in Microsoft Project. Required 0 Microsoft Dynamics CE experience or certifications Highly desired 0