PLM Application support

Project duration: 12 months

1. Enovia V6R2013 Application L2 Support (Remote)

1. Act as the primary point of contact for the users for support relative to application features and application enhancement requirements.
2. Support users of PLM applications across multiple geographical locations including the US, Poland, and Mexico, as directed by the PLM Application Owner
3. Document support contacts as directed by CUSTOMER business processes.
4. Track PLM End User incidents and enhancement requests. Provide reports to the PLM Application owner.
5. Troubleshoot application issues/behaviors (proactively when possible) and take appropriate actions.
6. Provide the expertise in resolving PLM product maintenance tasks.
7. Provide the expertise in resolving PLM product end user training tasks.
8. Provide the expertise in resolving PLM product data fix tasks, as allowed by the business processes.
9. When required, document and escalate end user incidents to the appropriate L3 support. Liaison with the L3 support and drive all issues to resolution.
10. Prepare documentation and guidance to empower the end users to own and solve more DWB issues for themselves, offloading L2 to work more unique needs.
11. When required, work with the Owner, development resources and L3 to test and deploy required sustaining bug fixes and developments.