Job Title: Voice Engineer
Job Location: Jersey City, NJ (Hybrid - Tue, Th, Fri onsite)
Job Duration: 12 Months Contract on W2
Job Description:
- VOIP Protocols: In-depth knowledge of VOIP protocols like SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), Codecs, SIPREC, WebRTC
- Network Configuration: Proficiency in configuring and troubleshooting network equipment, including routers, switches, and firewalls.
- VOIP Software and Hardware: Familiarity with VOIP systems and platforms, such as Cisco Call Manager, Asterisk, or other VOIP solutions.
- Quality of Service (QoS): Understanding of QoS principles, MOS to ensure voice quality over IP networks.
- Security: Knowledge of VOIP security best practices and the ability to identify and address security vulnerabilities. Troubleshooting: Strong troubleshooting skills to diagnose and resolve VOIP issues promptly.
- Familiarity with tools like Wireshark, Splunk,
- Communication: Excellent communication skills are essential for interacting with end-users and providing clear instructions and support.
- Problem-Solving: Strong problem-solving skills to identify and resolve technical issues.
- Teamwork: Collaborative attitude to work with other IT professionals and support teams.
- Customer Service: A focus on providing excellent customer service is often crucial, as VOIP Support Engineers may deal with end-users experiencing voice quality issues.
Important Details:
- 5-6 years' experience with voice/VOIP systems
- Cisco phones
- troubleshooting and support
- SIP experience a must.
- Wireshark preferred to Splunk.
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