Remote Cruise Line Travel Specialist

This is a remote position

**Responsibilities**

**Customer Consultation**

   Conduct consultations with clients to understand their preferences interests and travel objectives for cruise vacations

   Provide expert advice on cruise line options itineraries accommodations and onboard activities

**Cruise Line Knowledge**

   Stay updated on the offerings of various cruise lines including ship amenities entertainment dining options and special promotions

   Build and maintain a comprehensive knowledge base to effectively guide clients in their cruise selections

**Booking and Reservation**

   Utilize reservation systems and cruise booking platforms to secure bookings process payments and confirm all relevant details

   Stay informed about cruise promotions discounts and exclusive offers to provide clients with the best value

**Customized Itinerary Planning**

   Work closely with clients to create personalized cruise itineraries based on their preferences budget and travel goals

   Provide recommendations for shore excursions dining options and other onboard activities

**Communication and FollowUp**

   Communicate with clients through various channels including phone email and chat ensuring clear and timely information

   Follow up with clients to provide updates gather additional preferences and ensure satisfaction with the booking process

**Problem Resolution**

   Address and resolve client concerns inquiries or issues related to cruise reservations ensuring a positive customer experience

**Documentation and Record Keeping**

   Maintain accurate and detailed records of client interactions reservations and payment transactions

   Ensure compliance with data protection regulations and company policies

**Remote Collaboration**

   Collaborate with remote team members supervisors and other departments to ensure seamless customer service delivery

**Qualifications**

High school diploma or equivalent Experience in Travel and Tourism is a plus

Indepth knowledge of various cruise lines ships and destinations is advantageous

Proficiency in reservation systems and cruise booking platforms

Excellent communication and interpersonal skills for remote customer interactions

Customer service orientation with the ability to handle inquiries and issues professionally and efficiently

Detailoriented with a focus on accuracy in travel planning and documentation

Familiarity with data protection regulations and ethical business practices

Ability to work independently and collaboratively in a remote work environment

Flexibility to adapt to changing cruise itineraries promotions and client preferences

**Benefits**

Certification Provided

Flexible hours (PartTime/FullTime

Competitive commission structure

Ability to earn residual income

Travel perks

E&O Insurance

Licensed and Bonded

Fraud Protection

Ability to earn IATAN card and join CLIA (Cruise Line International Association)

Supplier certification courses provided ability to earn free cruises and theme park tickets upon completion of certification

    Join us as a Remote Cruise Line Travel Specialist and play a pivotal role in creating dream cruise vacations for our clients from the comfort of your home If youre passionate about travel customer service and thrive in a remote work setting we invite you to apply and contribute to making our clients cruise experiences truly exceptional

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