Senior Account Manager Client Services

ROLE Senior Account Manager Client Services

LOCATION New York

Who are we

We are the originators of influencer marketing

Influencer is an agency built at the intersection of creativity data and technology with a unique people power & platform power approach

From big brand launches to shifting perceptions and from riding fast trends to driving footfall Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience

Campaigns are underpinned by Influencers gamechanging proprietary technologies which are supercharged by official partnerships and data integrations with the worlds leading social platforms for realtime and accurate reporting Influencer is an Official Global Marketing Partner of both TikTok and Meta

We believe the more tangible scaled outcomes that creators produce drive impact beyond just likes and impressions Influencer is championing the True Human Influence movement on a mission for creator campaigns to be judged in the same way as other media activations underpinned by measurement partners such as ThisThat Neilsen and Relative Insight

Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries Influencer has been helping brands navigate the everevolving influencer marketing landscape since In that time they have developed valuable knowledge experience and technology that have enabled them to deliver thousands of campaigns for hundreds of brands in markets across the world Today Influencer has a team of of the best talent in the industry working across Europe North America and the Middle East From Google to CocaCola from Amazon to Microsoft and from TikTok to Meta they work with companies brands and agencies across every vertical building meaningful relationships between brands creators and their audiences

Description

As a Senior Account Manager you will work within the Client Services team supporting the Group Director This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service

Key Responsibilities

• Oversee campaign execution for specific campaigns

• Sit within a team of client service individuals who support you and one another on campaign execution

• Take on client facing ownership and responsibilities alongside the Account Director Group Director to help drive consistent upsales and repeat business for the sales team

• Support on pitches for key clients you previously serviced on other projects to pull indicative creators and provide feedback and knowledge where applicable

• Managing & working collaboratively to support new business opportunities

• Achieving and exceeding monthly KPI targets

• Have experience in budget management forecasting and tracking project costs and updating clients on spendings

• Ability to lead on creating Post Campaign Analysis reports & presenting to the client

• An exceptional performer and highly organized & effective leader focused on continuously improving client service and delivery for high impact results

• Help oversee a team of client service individuals who support you on campaign execution

Requirements

• years working in an agency or brand within client services influencer marketing advertising social media and/or creative

• Experience in account management creator management measurement paid media and working within a revenue organization

• Experience in delivering postcampaign analysis

• Experience with designing decks is a plus

• Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms

• Experience in revenue recognition systems and processes

• Experience and knowledge of CRM tools such as Hubspot and Salesforce

• You are commercially aware organized confident and communicate exceptionally well
  

(some of our) Benefits & Perks

• k Plan (eligible after your first days of employment)

• Medical Dental & Vision plans provided

• Career Framework approach to leveling to ensure our compensation and progression is competitive

• days of Paid Time Off ( Bank Holidays which can be flexed to your needs)

• Office first hybrid approach with days in our NY HQ (Flatiron)

• Yearly tenure celebrations

• Company wide offsites seasonal celebrations and events

At Influencer were committed to cultivating an environment that promotes diversity equity and inclusion We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated We want everyone at Influencer to bring their authentic selves to work everyday irrespective of age disability (including hidden disabilities) gender gender identity or gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief or sexual orientation Diversity Equity & Inclusion is embedded into everything we do at Influencer and is a part of our culture All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry