IT Assistant

Introduction

Nightingale Hammerson is a leading specialist in the care of older people supporting specifically Jewish residents We have two care homes Nightingale House in Clapham and Hammerson House in East Finchley

As the IT Assistant at Nightingale Hammerson you play a vital role in delivering topnotch support services to our networked staff and Residents in our Care Homes

This position primarily involves st line support where youll address issues through inperson phone or remote assistance
Your role is diverse requiring a teamoriented approach excellent time management and strong prioritization skills to provide solutions for all stakeholders

What will your typical day involve

In this role youll play a pivotal role in ensuring a seamless IT environmentYour responsibilities include responding promptly and professionally to support requests from endusers through various channels
Youll be instrumental in troubleshooting and resolving user access issues software conflicts and other ITrelated challenges Collaborating closely with the IT Team youll ensure that technical problems are efficiently escalated to the right support partners Additionally youll be responsible for the installation configuration and maintenance of computer systems software telephones and peripherals
In the realm of infrastructure projects youll play a vital role in hardware upgrades software installations and network deployments Maintaining meticulous inventory records of hardware software and licenses will be a key part of your responsibilities Youll also contribute to the development and upkeep of essential IT documentation including user manuals and standard operating procedures

Collaborating across both sites with the IT officer youll collectively provide toptier IT support Beyond these tasks youll be ready to take on any other duties assigned by the Head of IT and due to the unique demands of the Care Home industry you may occasionally need to adjust your schedule to accommodate the evolving needs of Nightingale Hammerson Homes

Who are we looking for

To excel in this role you should have completed a recognised IT apprenticeship or its equivalent Additionally proficiency in English communication both verbally and in writing is essential

Your experience should encompass competence with call logging systems and remote support tools demonstrating a proven track record in providing technical support You should have handson experience in configuring installing and troubleshooting Windows laptops and mobile phones Prior involvement in the IT sector and experience in st line support roles or similar positions are highly valued

Your dedication to delivering excellent customer service will be a cornerstone of your role You should possess strong familiarity with Microsoft products and operating systems along with an understanding of PC hardware Knowledge of server environments and Active Directory is also important Your proficiency in diagnosing and resolving Level & IT issues including networkrelated challenges will set you apart Moreover your ability to efficiently coordinate responses to system issues and ensure incidents are seen through to resolution is crucial

You will be expected to make sound decisions with a pragmatic approach An outgoing and friendly demeanor with a positive attitude is important for fostering a collaborative work environment Your personal resilience and ability to handle challenging situations with calm and collaborative problemsolving will be a valuable asset An adaptable and flexible approach to your work keen attention to detail and an unwavering commitment to accuracy are all highly valued You should be selfmotivated with strong organisational and prioritisation skills consistently meeting deadlines

What is in it for you

• A friendly supportive team working environment
• Highly competitive rates of pay
• Training & development opportunities
• days (plus bank holidays) annual leave increasing over time
• Subsidised staff restaurant
• Free uniform
• Refer a friend bonus scheme Subject to T&Cs
• Pension scheme
• Access to onsite gym (Nightingale House)

For more information on our benefits please click here

Hours

Full Time hours a week working across both London sites

Salary

per annum

Apply Now

If you meet the above requirements wed love to hear from you!

Its also very important to us that as well as meeting the job description you can bring a wealth of experience and qualities that make you ideal for working with the elderly on a daily basis

Values

Embrace and embody our core values of Compassion Respect Excellence Dignity Integrity and Teamwork

Safeguarding

Our positions are subject to Enhanced DBS Disclosures which will be completed upon successful application All applications will be handled individually following our policy and organisational requirements

Please do not apply if you require sponsorship

Diversity

We champion diversity and we understand the importance of our people representing the communities and residents we serve Youll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose helping people live longer healthier happier lives and making a better world