Job Title: ServiceNow ITAM Architect
Location: New York
Type: Contract (12 Months)
Experience: 10+ Years
About Us: [Company Name] is a leading [industry/sector] company committed to delivering innovative solutions and exceptional services to our clients. We are currently seeking a highly skilled and experienced ServiceNow IT Asset Management (ITAM) Architect to join our dynamic team and play a pivotal role in optimizing our IT asset lifecycle.
Responsibilities:
-
Strategic Planning:
- Develop and implement strategic ITAM initiatives aligned with organizational goals.
- Collaborate with stakeholders to understand business requirements and translate them into effective ITAM strategies.
-
ServiceNow Configuration and Customization:
- Lead the design, configuration, and customization of the ServiceNow ITAM module.
- Ensure that the ITAM module aligns with industry best practices and meets the organization's specific needs.
-
Process Optimization:
- Analyze existing ITAM processes and identify opportunities for improvement.
- Implement best practices to optimize IT asset lifecycle processes and enhance overall efficiency.
-
Integration Management:
- Oversee the integration of ServiceNow ITAM with other ITSM modules and third-party applications.
- Ensure seamless data flow between ITAM and other relevant systems.
-
Governance and Compliance:
- Establish and enforce ITAM governance policies and procedures.
- Ensure compliance with industry regulations and internal policies related to IT asset management.
-
Documentation and Training:
- Create and maintain comprehensive documentation for ITAM processes and configurations.
- Provide training and support to end-users and IT staff on ITAM best practices.
-
Continuous Improvement:
- Stay informed about the latest ServiceNow releases and updates.
- Identify opportunities for continuous improvement and innovation in ITAM practices.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum of 10 years of experience in IT Asset Management.
- Proven experience as a ServiceNow Architect, with a focus on ITAM.
- ServiceNow Certified Implementation Specialist (CIS) in ITAM is highly desirable.
- Strong understanding of ITAM processes, best practices, and industry standards.
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal skills.
- Ability to work collaboratively in a team and lead ITAM initiatives.