Receptionist in Heston - Leading Leisure Brand

Receptionist in Heston Leading Leisure Brand

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A leading leisure brand with fantastic progression and benefits

We are recruiting for this exciting new role in Heston West London We are looking for driven hardworking individuals for this excellent new role with this leading leisure brand We are looking for a Customer Service Advisor to deliver on excellent customer service If this sounds like you then we would love to hear from you!

Our Client

Our client are more than just a Leisure Centre they are a community Our client offer excellent facilities that are safe and inclusive to the local area Our client boasts a full range of facilities including fitness studios health suites swimming pools indoor & outdoor courts pitches tracks and caf facilities It is their mission to provide inclusive and safe environments where they deliver supportive and professional services for all ages abilities and backgrounds to make a real difference and an enjoyable customer experience for all users of the Centres facility

What is the role

Reporting to the Retention Manager as a Receptionist you will play a key part in delivering exceptional customer service to our customers by helping with bookings access to the centre and dealing with new and existing membership enquiries

• Ensure the efficient and effective operation of the reception area
• Monitor and control entry to the Centre
• Ensure all customer sales and bookings are managed correctly assisting customers in their choices
• Positively and proactively drive retention adhering to the Lampton group sales driving and reporting procedures
• Manage Prospects and Swim School database and contribute towards lead generation in accordance with marketing planning including outreach
• Assist in the communication and promotion of the centres services ensuring all information given is correct and up to date
• Ensure that the reception area is secure and maintained to the required standards of cleanliness and repair
• Deal with complaints in a sensitive manner promptly and politely in accordance with Company guidelines

Whats in it for you

• Generous holiday package including Bank Holidays
• Access to pension and employee assistance programs
• Be part of an inclusive dynamic team that values collaboration and innovation
• Enjoy free gym membership promoting your own wellness
• Embrace perks like the cycletowork scheme and electric car salary sacrifice
• Contribute to an organisation committed to making a difference in the community

Your recruiter for this role is Becky Hopkinson Account Manager at Love Recruitment and can be contacted simply by applying for this role below Love Recruitment are a fitness recruitment agency specialising in hundreds of fitness jobs in the UK like these Becky is a health and fitness recruitment specialist for the whole fitness sector and if keen to considered please apply now