Customer Training amp Readiness Lead
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1 Vacancy
Job Description
Were Hiring a Customer Training & Readiness Lead
Location Hybrid (Remote Southampton HQ Travel)
At Alliants were on a mission to transform every customer engagement into something exceptional We believe in working smart together to push the boundaries of company culture and create futureproof customer experiences
Are you passionate about creating meaningful customer experiences and helping organisations deliver on their brand promises
Join us as a Customer Training & Readiness Lead in our growing Customer Deployment & Readiness team!
The role
Reporting to the Customer Deployment & Readiness Lead this role will be a pivotal part of the training and readiness of the staff on each property site and in turn the embedding of the Alliants products into their day to day operational activities and guests experience
The Customer Training & Readiness lead will be a strong collaborator working seamlessly across the deployment team partnering proactively and effectively with the Customer Success organisation to ensure continuity of customer experience and interaction as well as with our wider internal teams (such as Sales and Consulting) to maintain a high level of understanding of the Product and ability to train customers/demo it effectively as part of the wider internal Alliants education programme
As this is a new role in the organisation and a pivotal part of a new deployment structure there are no direct reports and this role will be both shaping the future training collateral approach and delivering training content to customers
This role requires proactive and independent working and thinking someone who excels at building confidence and delivering through others and strives to deliver excellence to our customers
Some key areas youll be working on
- Development of a comprehensive Customer training and readiness strategy for Alliants
- Explore ways to scale training efforts efficiently such as leveraging elearning platforms automated onboarding processes and selfservice resources
- Refresh the existing Alliants training content to build a set of (evergreen) materials such as user guides videos webinars tutorials and documentation to effectively educate users on the products features functionalities and best practices
- Stay uptodate with the products features updates and industry trends Continuously refine training materials to reflect any changes and improvements to the product
- Ownership of the Alliants product training curriculum and training approach
- Strong understanding of each brand and properties product commitment in order to build agendas that will ensure relevant training sessions for them and in turn boost their confidence in the tool
- Deliver curated training (from baseline collateral) to our customers during the deployment process
- Building relationships with key staff on property to understand concerns in utilising the product in order to intervene with additional training or adoption support with the allocated Customer Success Manager
- Train internal teams (including Sales Customer Success Consulting and Deployment teams) on the products features benefits and use cases ensuring that they are wellequipped to answer customer questions and provide support
- Work closely with the product management and marketing teams to ensure that training resources are ready and available prior to product launches or major updates this includes coordinating training sessions and communication plans
- Identify key metrics to measure training success and gather feedback from customers internal teams and partners about the training programs and materials using this feedback to continuously improve the training content and approach
- Ensuring a base level of competence in delivery product training across the core deployment team and a key group of resources who can be matrixed into the training and readiness team as demand requires
Important to have
- Understanding of the Hospitality environment from a technology provider or operational perspective
- Exceptional communication skills able to explain the same feature in a variety of ways to ensure individuals/role context can understand
- Be a proactive selfstarter who can work independently as well as within a team
- Strong multitasking skills able to balance multiple customer priorities and demands concurrently
- Able to manage difficult discussions and situations in a calm professional and pragmatic manner
Who are Alliants and what do we do
Alliants established in is dedicated to producing customer engagement technologies and services that pave the way for a more human sustainable and promising future for hospitality
At Alliants we are all in for our people and our industry
Whats in it for you
We know we all work better in an autonomous collaborative diverse and equitable space To support you in becoming the best version of yourself we offer you
A competitive salary
Up to % annual bonus
Remote & flexible working
days holiday public holidays
Digital Nomad travel abroad while working for days a year
Generous level of stock options
Private healthcare
Life Insurance
Monthly takeaway allowance
Pension with matched employer contribution
Customised onboarding kit
training and development budget each year
To celebrate you joining the team we will plant a Great Oak tree
Alliants celebrate diversity and are committed to creating an inclusive environment for all employees
Employment Type
Full Time
