Data Entry and Customer Service Specialist

This is a remote position.

RSM ATL is an all-inclusive service provider for restaurants and their facility needs. The company is looking for a qualified Data Entry cum Customer Service Specialist to help with entering various data formats into the software, answering inbound calls, performing outbound calls, and assisting on day-to-day Office Administrative duties.

Key Responsibilities:

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Collecting and entering data in the system.

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Encoding personal details of customers and vendors.

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Provide great customer support through multiple communication channels (email, phone, chat).

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Resolving customer complaints and concerns in an appropriate and timely manner.

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Maintain accurate records of customer information and transaction.

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Provide administrative support.

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Other data entry and customer service tasks as assigned.

Requirements

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High School Graduate/GED/Bachelor s Degree or the equivalent in experience.

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Minimum of two years of experience as a Customer Service in receiving inbound calls and performing outbound calls or similar customer service role.

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Must have a minimum of two years experience as a Data Entry or similar job.

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Typing speed of 60-70 wpm (words per minute).

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Proficient with any Microsoft Programs.

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Excellent listening and creative-problem skills.

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Excellent written and oral communication skills.

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Strong organizational skills with the ability to manage multiple priorities and prioritize tasks at hand.

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Open to work nights and weekends.

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Familiarity with Zoho One system is a plus and preferred, but can train the right candidate.

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Speak fluent English and Spanish languages.