Knowledge Manager
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Job Description
Primary Responsibilities:
Collaborate with the Government to develop Training and Knowledge Transfer requirements and policies.
Establish and maintain training and knowledge transfer procedures in line with set policies.
Create training materials and manage knowledge for new releases.
Develop and sustain an accessible knowledge database/portal.
Ensure proper retention and maintenance of all relevant documents and materials.
Facilitate end-user access to online service requests and incident reports.
Produce operational reports and dashboards to track activities, issues, and key metrics.
Formulate improvement plans to meet service level agreements (SLAs).
Document and uphold service-level monitoring and reporting procedures.
Establish a problem management knowledge base, documenting problems, root causes, known errors, and resolutions.
Ensure unrestricted access to problem management records and knowledge base for authorized personnel.
Identify and document workarounds for known errors and unresolved problems, communicating them to relevant stakeholders.
Keep the problem management knowledge base updated with resolution actions and statuses.
Collaborate with internal teams and third-party service providers to capture knowledge on IT service issues.
Create and maintain SharePoint documents, ensuring data accuracy and retrievability.
Manage metadata associated with content for effective organization and retrieval.
Requirements
Qualifications:
Minimum 5 years of experience in knowledge management using tools and concepts.
Proficiency in MS SharePoint for managing document libraries and lists.
Solid understanding of networking and operating systems technologies.
Active DOD Top Secret/SCI level security clearance, with eligibility for CI Poly.
Experience in high op-temp, Top Secret environments.
Aptitude for explaining complex technical issues to non-technical audiences.
Strong communication skills.
Preferred Qualifications:
Previous experience with DISA and support to its mission partners.
Familiarity with JIRA and related product lines.
This role is ideal for someone who excels in organizing and managing knowledge in a fast-paced, secure environment. Your expertise in knowledge management will play a crucial role in enhancing our operational efficiency and information accessibility. If youre passionate about making an impact through effective knowledge management, we look forward to your application.
Minimum 5 years of experience in knowledge management using tools and concepts.
Proficiency in MS SharePoint for managing document libraries and lists.
Solid understanding of networking and operating systems technologies.
Active DOD Top Secret/SCI level security clearance, with eligibility for CI Poly.
Experience in high op-temp, Top Secret environments.
Aptitude for explaining complex technical issues to non-technical audiences.
Strong communication skills.
Previous experience with DISA and support to its mission partners.
Familiarity with JIRA and related product lines.
Additional Requirements:
- Bullet 1
- Bullet 2
Benefits
Core Benefits:
Paid Time Off (PTO): TEN (10) Paid days off & FIVE (5) Floating days off.
Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
Payroll: Paid Bi-Monthly.
401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility 21 years of age or older, after 3 months of employment
Individual or company-wide performance and recognition awards (Quarterly
Health Benefits:
UNITED HEALTHCARE PPO, extensive national coverage.
INCLUDES: Medical/Dental/Vision/HSA.
Eligible on the first of the month, immediately after the start date.
Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
Quality of Life Benefits:
Training & Career Development Reimbursement of Tuition and training needed to support career development.
$150 monthly reimbursement contribution paid monthly towards parking expenses.
Receipts must be submitted by the close of business on the 25th of each month.
Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.
Special Benefits:
Performance bonus Project-based
Yearly bonus Company based
Qualifications: Minimum 5 years of experience in knowledge management using tools and concepts. Proficiency in MS SharePoint for managing document libraries and lists. Solid understanding of networking and operating systems technologies. Active DOD Top Secret/SCI level security clearance, with eligibility for CI Poly. Experience in high op-temp, Top Secret environments. Aptitude for explaining complex technical issues to non-technical audiences. Strong communication skills. Preferred Qualifications: Previous experience with DISA and support to its mission partners. Familiarity with JIRA and related product lines.
Employment Type
Full Time
