Exam Assistant - Fixed Term Contract

WSET's purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines, spirits and sake.

We are the world s leading provider of qualifications in wines, spirits and sake, delivering over 140,000 exams each year to candidates in over 70 countries via our network of Approved Programme Providers (APPs).

The successful applicant will contribute to a culture of integrity, empowerment, dynamism, and inclusivity within WSET.

Any offer of employment or your ongoing employment is conditional upon the successful completion of a thorough background check by an independent third party.

NB - If you currently work for one of WSET's APPs, you may not be eligible to apply for this role subject to your future career plans and the nature of that role. If you work for an APP either in a self-employed or employed capacity and would like to discuss your eligibility, please contact the hiring manager.

Exam Assistant - Fixed Term Contract 6 months.

Purpose

To prepare and process examination packs accordance with WSET operating procedures. To provide general administrative support to the Exams department.

Please note that any offer of employment is conditional upon the successful completion of a thorough background check by an independent third party.

Job Responsibilities

Exam Administration

• Preparing and dispatching examination packs to Approved Programme Providers (APPs)
• Scheduling computer-based examinations
• Creating and updating candidate records
• Receiving, checking and logging the completed and returned examination packs
• Reviewing remotely invigilated exam feeds
• Sending examination orders to be invoiced and liaising with the Finance department to resolve any internal queries
• Scanning OMR answer sheets in to the ABBYY system
• Undertaking verification of electronic OMR answer sheets using ABBYY software
• Supporting the administration and delivery of Computer Based Testing (CBT) as required
• Preparing results documentation for dispatch

Customer and Candidate Enquiries

• Escalating enquiries and issues to the Exam Co-Ordinator and/or Exams Team Leader as appropriate
• Assisting the Exam Co-Ordinator and Exams Team Leader to resolve APP and candidate queries and issues

General Office Support

• Maintaining records and archives in an up to date and accurate manner

Other

• Deputising for the Exam Co-Ordinators as required by the Exams Team Leader and/or Examinations Manager
• Contributing to the Trust by undertaking other various tasks as required

Skills and Competencies

Essential:

• General office and administrative skills
• General IT skills (Microsoft Outlook, Word and Excel)

Desirable

• Experience of working in a busy office environment
• Experience of working in education administration
• Experience of working in examinations administration
• Experience of using databases
• Experience of using Computer Based Testing (CBT) software
• Experience of using CRM systems

Personal Attributes

Essential:

• Educated to A-Level or equivalent
• Excellent organisation skills
• Honest with the ability to declare and correct errors
• High levels of integrity when working with confidential information
• Meticulous attention to detail
• Excellent team worker with first-rate communication skills

UK Benefits

Annual Leave - 27 days pa + public holidays, increases with service; ability to buy/sell 5 days

Pension (options available after three months):

5% Employee (EE) 3% Employer (ER) contributions.

Option 1: 3% EE 5% ER

Option 2: 5% EE 8% ER

Option 3: 7.5% EE 12.5% ER

Option 4: 9% EE 15 ER

Health insurance (after three months):

Vitality scheme - post probation - Access to virtual GP appointments, Rewards include Caffe Nero drinks, Cinema Tickets, Apple Watch, Cash Back on Waitrose shopping, Amazon Prime membership, 75% off at Champneys, 6 month subscription with HeadSpace, Discounted Weight Watchers membership and gyms such as Virgin Active, Nuffield Health and David Lloyd, Smoking Cessation day worth 300 and half price health screens

Eye voucher scheme

Food and drink in the office

Nespresso coffee makers and a range of other drinks, fruit, cereals, soups

Season ticket & gym membership loan scheme

Group income protection scheme

EAP

24/7 confidential help and support from trained counsellors and advisors

Death in service

4x annual salary paid to nominees with associated bereavement support for family

Enhanced family friendly leave and pay

Celebration vouchers

Cycle2Work scheme

Discretionary bonus

Development - WSET's in-house training and qualifications in Wines, Spirits and Beer as well as other professional development opportunities