Customer Service Representative - German

pPosition German Customer Service RepresentativeppLocation Barcelona (Hybrid as long as there already)ppSchedule Working daysHours Monday to Friday am to pm (one short day)ppEmployment type FulltimeppRemuneration Base salarybrppYour role will see you being responsible maintaining our clients reputation for having the best customer service in the online travel agency business As the face of the company your missing will be to create a world class experience for every single one of your customers! brphrpstrongDUTIES AND RESPONSIBILITIESstrongpulliAssist customers using multiple channels as assigned depending on the need (incoming telephone calls emails and chat)liliConverting new customersusers into loyal customers keeping engagement high by being able to demonstrate tenacity and the will to get ahead of conflictsliliEnsure customer satisfaction and provide professional customer supportliliIdentify when the issue should be reassigned to another departmentliliCollaborate with other agents or teams in case of more complex casesliliDocument each action taken in a CRM system in detailliulhrpstrongREQUIREMENTSstrongpulliNative or proficient French language with fluency in English (B or above)liliPrevious travel or reservation experience liliWorking knowledge of CRM platforms equipment and applications WindowsMS Officeinternet configuration is a plusliliPossession of excellent writing and verbal communication skills to simplify technical language for nontechnical users liliGood disposition to work in a customer service environmentliliGood listening skills and ability to empathize with othersliliAbility to take ownership of and progress calls to resolution or to escalate call to resolutionliulhrpstrongOFFERstrongbrpulliExcellent remuneration package based on experience skills and performanceliliDynamic and creative team with a positive and friendly atmosphereliliGuidance and tools to reach your full potentialliul