Studio Operations Manager

pstrongSTUDIO OPERATIONS MANAGER strongppstrongPaolas BodyBarrestrongppstrongLocation FulhamstrongppstrongSalary Starting at Basic Plus Bonus(this will be revised after theprobation period)strongbrppWe are seeking an experienced general manager to manage the PBB Fulham Studio Paolas BodyBarre is constantly growing With growth and expansion we require someone to manage the overall running of the studio and operations inclusive of management of trainers and taking care of our affiliate studiosppstrongRequirementsstrongpulli years of experience in fitness salesmanagementliululliConfident in generating personal sales and training receptionists in salesliululliAbility to manage and drive revenue streams membershipspackages retail private training and teacher trainingliululliMust speak and write fluent English and have excellent communication and interpersonal skills in person on the phone and via emailwhats appliululliProficient in using the MindBody OnLine platform (or similar)liululliAbility to adapt and excel in a fast changing diverse and a dynamic environmentliululliAbility to recognise areas of improvement for the business and make changes accordingly with good judgment liululliA love of fitness liululliSolid writing and grammar skillsliululliHighly organised proficient in data management spreadsheets basic invoicing ability to prioritise and meet deadlines Knowledge of OFFICE applications is a mustliululliProfessional punctual reliable neat and presentableliululliStrong attention to detail in all aspects this includes detecting maintenance problems cleaning standards etc which lies outside any administration dutiesliululliTrustworthy and ability to handle confidential informationliululliAbility to work harmoniously with coworkers and the Managing DirectorliululliA happy friendly welcoming dispositionliululliFirm assertive and acts without personal emotion when troubleshooting or when challenging moments arise This includes dealing with staff and clientsliululliThe ability to calm any heated situations diplomaticallyliulpstrongBenefitsstrongpulliBonus on salesliliFree classes (when not on duty)lili days holiday plus bank holidaysliliUse of affiliate studiosliliWeekends off (except once a month on a Saturday which is a half dayon that week the Friday is a half day at home starting at am finishing at pm)liliBe part of a fun and very close team and communityliululliPension fundliulpstrongTasksstrongpulliEnsure smooth running and operations of the studio Includes keeping an eye on overall maintenance of the studio liaising with the maintenance team when need beliululliMaintaining customer service and standards amongst the whole teamliululliEnsuring delivery of high quality customer care Dealing with enquiries complaints and emergenciesliululliManage memberships and database systems effectively for sales renewals direct debits customer exits and membership numbers Liaise with the marketing team for reports pushing for extra sales in areas neededliululliUndertaking administrative tasksliululliEnsure the team (PBB trainers) are following their duties and social media commitmentsliululliManage class schedules of Fulham studio and affiliates Create the roster for receptionists etc liululliSupporting marketing and sales initiatives to increase memberships and saleliululliEnhancing profitability and boosting salesliululliPromoting and marketing the business in person eg walk ins etcliululliManaging of trainers receptionistsliululliEnsure facilities operate efficiently and effectively by ensuring all staff are fully trained and implementing company policies operations and proceduresliululliEnsure all policies and procedures are fully implemented to maximize efficiency across the businessliululliCollate insurance documents of trainers and ensure they are up to date The same thing applies with their qualificationsliululliContracts signed by staff with your presence ensuring the staff understands the contract they are enteringliululliConfidence delivering disciplinary actions when staff have broken their contracts or not abiding with PBB policies and standardsliul