Multi UInit General Manager of Support Services

Our Customer is seeking a General Manager 2 - Support Services for a childrens hospital in Palo Alto, CA. Additionally, this position will have oversight of the Stanford Healthcare Tri-Valley location in Pleasanton, CA. Bring your experience managing Patient Transportation, Patient Equipment Management Solutions (PEMS), and Service Response Center (SRC) programs in healthcare.

Key Responsibilities:

• Harboring and strengthening lasting professional relationships with key client stakeholders
  
• Conducting patient rounding with nurses
  
• Identifying and implementing process improvement initiatives
  
• Ensuring that employees demonstrate an active customer hospitality orientation toward both clients and customers.
  
• Integrating fully within our client s organization by becoming a trusted advisor with a customer service focus
  
• Ensuring patient happiness
  
• Analyzing patient satisfaction data, financial results, and implementing additional measurements and action plans in these areas to achieve optimal unit performance.
  
• Completing required departmental reporting, including financial reports and analysis
  
• Building a positive environment, while developing and motivating the team
  
• Participation in and directing the patient transport, PEMS, and SRC operations, employee rounding and interaction with the patients, their families and the nursing staff, ensuring proper transport procedures & staff training.
  
• Refine systems ensuring sustained effort of achieving standards and follow through and visibility within the facility.
  

Do you have:

• Recent experience handling patient transport, PEMS, and SRC program in a hospital.
  
• Understands the importance of patient satisfaction, is able to evaluate and recommend improvements to help with patient satisfaction.
  
• Strong client/employee relationship-building skills
  
• Handle direct reports in multiple locations on the campus.
  
• Quickly grasp situations in a rapidly changing environment and logically progress through solutions.
  
• Previous Service Response Center (SRC) management, Patient Transport, and/or EVS experience in a healthcare environment.
  
• Strong management skills for directing daily operations.
  
• Experience ensuring program compliance, controlling costs with project management ability to include a customer focus, the ability to communicate effectively, and a sense of urgency.
  

Responsibilities:

Responsible for general management of an account/unit providing two or more core services (Core Services of: Transport, Concierge or Service Response Center (SRC) Senior-most person assigned to a one client account.

Requirements