General Manager Operations - Alpharetta

Compensation: $65-$75k

This is an on-site opportunity

U.S. Citizens and those authorized to work in the U.S. for any employer will be considered.

Overview:

Our Client is a private equity franchisee owner of 3 entertainment concepts. This position will oversee and manage the operations for a new facility in the Alpharetta area for an indoor entertainment park.

Job Summary:

Our Client is seeking to hire a General Operations Manager. This role will motivate, instill accountability, and achieve results to drive success while maintaining their fun culture! This person will provide overall leadership, vision, and direction on initiatives and operating standards while providing a positive atmosphere for guests and staff.

The Alpharetta location will open in early 2024, so training for this role will take place at either the Buford or McDonough locations.

Requirements

Responsibilities

People:

• Overall management and scheduling of 80 100 staff members, including Assistant Managers, part-time and full-time staff
  
• Hire, train, and provide mentorship to the staff to further develop their skills
  
• Cultivate a team environment that provides exceptional customer service
  
• Implement and execute all staff training programs
  
• Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
  
• Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
  
• Ensure execution of all employee recognition and incentive programs as documented
  
• Maintain a strong community presence through partnership with community and business organizations
  

Operations:

• Maintain a safe, clean, and secure environment for all guests and staff
  
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions, safety, cleanliness and property to facilitate the fulfillment of financial goals and company initiatives
  
• Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
  
• Provide direction to the management team and ensure all staff members perform at a consistently high level
  
• Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards
  
• Assist owners with setting goals and hold managers accountable for setting and meeting departmental goals
  
• Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
  

Financials:

• Payroll management
  
• Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
  
• Maintain systems which ensure overall fiscal responsibility for inventory control, including pars and proper ordering
  
• Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
  
• Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
  

Qualifications and Experience:

• Bachelor s degree
  
• Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
  
• 8+ years of experience in Senior Management role or similar
  
• 3+ years of experience in Facility Operations & Management required
  
• Ability to enthusiastically interact with others
  
• Strong character and exercises good judgement in decision-making
  
• Demonstrated ability in developing team members in areas of responsibility
  
• Demonstrated ability to achieve expected store financial results in areas of responsibility
  
• Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
  
• Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
  
• Professional grooming and conduct must be constantly displayed
  
• Adaptability, flexibility, and general enthusiasm for the business
  
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
  
• Ability to establish working relationships with all employees, management, and vendors
  
• Ability to maintain and project professionalism, internally and externally, at all times
  
• Ability to establish and communicate a vision for the park
  
• Flexible in approach; can readily adapt to business and team needs and changes
  
• Ability to hold oneself accountable for high personal standards of conduct and professionalism
  
• Appreciation of diversity (thought, ethnic, gender, etc.)
  
• Innovative and strategic thinker
  

Who YOU Are:

Our Clients staff and guests are important to them and should be to you as well. For many of their staff, this is their first job. We are looking for a strong, vibrant leader who can set an example by providing guidance and direction to a majority younger staff. Encouraging and helping them grow professionally and personally as they enter the work force. Teaching them positive guest service skills to provide a fun, safe experience for guests all while ensuring the GM tasks are being completed to control costs and drive revenue.

Benefits

Operations:

• Health Insurance
  
• Paid Time Off
  
• 401K
  
• Fun, employee-centric work environment