Sr Business Analyst

DVRS is seeking a Senior Business Analyst (BA) to support business process analysis and do various levels of testing for implementation of a benefits calculator for eligible citizens of North Carolina.

DESCRIPTION OF WORK:

• The Division of Vocational Rehabilitation Services (DVRS) helps people with disabilities achieve their goals for employment and independence.
• Benefits counseling provided by DVRS is a service that assists individuals with disabilities to understand disability eligibility and benefits, and the impact of employment on their disability benefits.
• DVRS is seeking a Senior Business Analyst (BA) to support business process analysis and do various levels of testing for implementation of a benefits calculator for eligible citizens of North Carolina.
• The solution will offer quick and efficient access to up-to-date, accurate benefits counseling resources and information for the citizens with disabilities in North Carolina.
• This senior Business Analyst role will work with the business, vendor, and other stakeholders to support the business process analysis. The BA will use N.C.
• Department of Information Technology Business Analysis Team tools and templates to document requirements.
• The project will be utilizing the agile methodology.

RESPONSIBILITIES

• Develop a strong understanding of the functions, uses and requirements for eligibility determination for different benefits and calculations.
• Identifying and documenting current and future state process workflows and data flows.
• Develop Visio documents that may include but are not limited to entity relationship diagrams, data dictionaries, or system context diagrams and storage in Orbus iServer365 with other documentation.
• Modify, document, and review business requirements, functional requirements and technical specifications needed for project documents. Execute change control on approved documents.
• Assist in performing functional and integrated testing.
• Prepare and maintain project documentation and artifacts including analysis, reports, and user documentation.
• Work with project manager, developers, vendors, and end-users to ensure application designs meet business requirements.
• Provide UAT support, including developing test case scenarios using DHHS methodology.
• Support required system go-live activities.
• Document gap analysis.
• Track delivery and review/approval progress of each deliverable in accordance with approved project plan.
• Attend PMO meetings, Vendor meetings and end-user meetings.

KNOWLEDGE, SKILLS, AND ABILITIES / COMPETENCIES

• Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications
• Gathering and documenting business and functional requirements suitable for procurement documentation
• Strong writing and communication skills
• Collaboration and relationship-building with their team members and clients
• Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication, and problem-solving skills.
• Ability to work with customers and vendors as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors
• Ability to act independently with sound business judgment and thrive in environment with diverse communication styles
• Ability to prepare and present oral and written documents clearly and concisely
• Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines
• Understanding of Software Development Lifecycle (SDLC) concepts and process
• Knowledge of and experience with IT Service Management best practices and principles
• Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint)
• Proficiency in Microsoft Visio and Orbus iServer 365
• Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups
• Must have familiarity with agile methodology, tools, and frameworks, i.e., Scrum, Kanban
• Experience working for Federal, or State government is preferred
• Experience with software implementation projects and with Cloud technologies