Training and Support Specialist

DHHS Division of Health Benefits requires the services of a training and support specialist to support Medicaid Direct and Medicaid Managed Care Training Projects.

• No travel is required. This is a Monday-Friday, 8-5 position. The Division of Health Benefits follows a hybrid work model.
• The client will require 8 days per month onsite. Remote option is available, upon approval, for the selected candidate that may not be local to the Raleigh, NC area.
• The purpose of the position will be to create in-person and online training content to support organizational initiatives and business units.
• Strong instructional design and technical knowledge a must.
• Strong content development and writing skills needed.
• Ability to create resources to support employee learning, such as tips, job aids, and templates.
• Good research skills.
• This position will facilitate and support live virtual meetings and events.
• Strong presentation, communication, and collaboration skills.
• Must be professional, available during work hours, responsive, and timely.
• Must be attentive to detail and meet required timelines for deliverables.

DHB prefers experience with following tools:

• SharePoint page administration, Adobe Articulate (Storyline and Rise) & Camtasia, MS Teams.
• Candidates with experience developing curriculums or training in partnership with subject matter experts is preferred.
• Creating training videos and microlearning, a plus. Use of voiceover tools a plus.
• Interest in continually learning new software and keeping the team updated on changes to software, is desired.

This position works with:

• Associate Director of Organizational Development, Training and Support Specialist, Learning and Development Consultant, Organizational Development Consultant, and an Administrative Support Specialist.