Entry Level Automotive Service Technician

Do you love working on cars or being hands on? Stuck in a boring job? Try automotive service. We are seeking honest, dependable people that care about people and the vehicle they drive. Bring your technical skills and great customer service skills to Castrol Premium Lube Express and start an exciting new career with us!

Experience not required.

Great Employee Benefits:

• Blue Cross Blue Shield Health Insurance (100% Employee Paid Coverage)
  
• Health Saving Account with Employer match
  
• 401k Retirement Plan with Employer match
  
• Paid Time Off (PTO) starting at 90 Days
  
• Paid Training Opportunities
  
• Tool Expense Reimbursement program
  
• Paid employee owned vehicle routine maintenance
  

Castrol Premium Lube Express will train applicants that are service and sales driven, have a great attitude and work well in a team environment!

General job duties of an Automotive Service Technician are (this is not an all-inclusive list):

• Review and follow computerized automotive repair orders
  


• Able to perform an inspection of the vehicles basic functions and identify items that may need attention.
  


• Perform tire pressure checks, oil changes, tire rotations, replace fuel filters, air filters and cabin filters, etc.
  


• Communicate services, estimates and recommended repairs demonstrating exceptional service to customers.
  


• Ensure the customers vehicle is kept clean.
  


• Keep the shop area neat and clean.
  


• Make certain all equipment is in proper working order.
  


• Operate tools and equipment in a safe manner.
  


• Complete all required training in the allotted time frame.
  


• Pursue technical knowledge on an ongoing basis as automotive technology changes
  


• Comply with all laws and regulations about hazardous materials.
  


• Understand federal, state and local regulations, including hazardous waste disposal, OSHA Right-to-Know, etc.
  

Requirements

General requirements of an Automotive Service Technician are (this is not an all-inclusive list):

• Ability to read, interpret, write and speak technical documents in English. Hablo Espanol es una ventaja!
  
• Valid drivers license
  
• Ability to obtain a Texas State Inspector certification
  (requirements )
• Be able to maintain an organized neat and safe work area
  
• Possess a high level of motivation, energy and customer focused attitude
  
• Be reliable and able to work a flexible schedule depending on business needs
  
• Be able to stand on concrete or metal surfaces for extended periods of time
  
• Be able to work in an environment that frequently experiences extreme hot and cold temperatures, loud noises and exhaust fumes.
  
• Be able to lift and move inventory items, trash cans and other work-related items (up to 50lbs.)
  
• Be able to work at a rapid pace for long periods of time.
  
• Be able to push, pull, pull-up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head/neck/shoulders as needed, grasp and hold tools and other items with hands - all for extended periods of time and/or many times throughout the work shift.
  

Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable laws.

Benefits

Castrol Premium Lube Express is dedicated to being the first choice for automotive service repair needs in North Texas. That is, First in Safety, First in Quality, Firs in Customer Satisfaction, First in Employee Satisfaction. We believe in hiring and keeping the very best people. Castrol Premium Lube Express team members enjoy many benefits, including:

• Health Insurance (100% Employee Paid Coverage)
  
• Health Saving Account with Employer match
  
• Holiday, Sick, Vacation, Jury Duty, Bereavement Pay
  
• Paid Training Opportunities
  
• Expense Reimbursement program
  
• Paid employee owned vehicle routine maintenance
  
  

Skills You ll Need As with any career, there is a particular set of skills automotive service advisors need to be successful in their work. This job is about so much more than learning the mechanics becoming a service advisor requires a mixture of skills. Automotive Knowledge First things first, it s important for service advisors to have automotive knowledge. Whether they re ordering parts, looking over documentation or communicating with technicians, service advisors use their automotive knowledge everyday. Throughout their career, service advisors must continuously refresh their knowledge to stay relevant with the technological changes impacting their industry. Additionally, having automotive knowledge plays a big role in the credibility service advisors have with their customers. If a service advisor is confident in their automotive knowledge, this will put the customer at ease knowing their vehicle is in good hands. However, if the service advisor seems unsure and lacks knowledge, this will lead the customer to question whether the repair will be completed correctly. Strong Communication Skills A significant part of a service advisor s time is spent communicating with people both verbally and through writing. Being able to communicate effectively and in a professional manner is essential to getting the job done right and on time. Service advisors don t spend all of their time behind the scenes. Instead, they are constantly interacting with different types of people. They must be able to explain repairs in simple terms to their customers, while also being able to understand technical jargon to communicate with technicians effectively. If you have a passion for the automotive industry and want to spend your days around people rather than under the hood, this may be the job for you. Listening Skills Good listening skills are essential to being a good service advisor. In addition to listening to customer concerns when first bringing in their car, they must be available and willing to listen throughout the repair process as well as after the repair is complete. Service advisors who are good at what they do always make their customers feel valued and heard. If customers have questions at any point in the process, they are there to help. Service advisors understand the importance of the customer relationship, which is why they go above and beyond to ensure their needs are met. Time Management The environment service advisors work in is often very fast-paced, which requires them to have great time management skills. Between setting up service appointments, meeting with customers, writing repair orders and working with technicians, among other responsibilities, the schedule of a service advisor fills up quickly. To keep up and do their job well, service advisors must be organized and use their time wisely. They oversee many different repairs at one time, which requires them to be able to prioritize tasks and delegate when necessary. Ability to Think on Your Feet Successful service advisors never back down to a challenge. Whether a repair is running behind schedule, the wrong parts arrive or a customer is unhappy, they re the first ones to jump in and problem solve. When things don t go according to plan, service advisors must be able to think on their feet and come to a decision that best serves the customer and the company as a whole. Self-Motivated As a service advisor, you won t always have someone there telling you what to do. This means you must find the passion and motivation within yourself to do your job well. Besides managing your own work, you ll also likely be overseeing the schedules and workload of others. For those around you to respect you and see you as a leader, it s important to be self-motivated. Versatility One of the advantages of being a service advisor is the variety that comes with this career path. On any given day, you ll be communicating with different customers, technicians and managing different repairs. Therefore, it s important to be versatile and be able to adapt to different situations and work with different personalities.