Housing Triage Officer

We are looking to employ a Housing Triage Officer on an initial 3 month contract to provide a high quality first point of contact and triage service (face-to-face, on the telephone and by e-mail) for people who are homeless or threatened with homelessness and have dependent children or are pregnant or vulnerable.

Tasks

1. Manage all housing advice enquiries, ensuring rapid initial assessment and appropriate signposting.
2. Conduct thorough assessments of customers' needs, verifying information through documentation.
3. Collaborate with teams and organizations to ensure comprehensive assessment of housing and support needs.
4. Innovate and strategize with colleagues for improved service delivery and efficiency.
5. Maintain detailed records for effective case management.
6. Stay updated with relevant legislation, guidance, and case law to ensure compliance.
7. Understand and adhere to the Council s safeguarding policies.
8. Efficiently use Office 365 and internal IT systems for productivity and risk management.
9. Actively challenge and eliminate discriminatory practices or behaviors.
10. Ensure health, safety, and welfare considerations in all interactions.

Note: This job description reflects the major tasks for the role. Tasks may be reviewed periodically.

Requirements

Person Specification:

Skills and Abilities:

• Effective Relationship Building: Ability to develop and sustain effective working relationships.
• Task Management: Handle complex tasks with competing demands and adapt to changing circumstances.
• Caseload Management: Successfully manage a large caseload, undertake research, and meet objectives.
• Problem Solving: Organized, imaginative approach to work, managing difficult situations.
• Time Management: Work well under pressure, prioritize tasks, and meet tight deadlines.
• Technical Proficiency: Use of Office 365 or willingness to undergo training.

Knowledge:

• Housing and Homelessness: Sound understanding and awareness.
• Landlord and Tenant Law: Strong knowledge, including possession recovery processes.

Relevant Experience:

• Housing Advice: Experience in providing comprehensive advice on various housing matters and delivering efficient casework service.

For a full JD and further info, please apply now and someone will be in touch.