AV Service Manager

DEPARTMENT: Audio-Visual and Technology Systems

REPORTS TO: Director of AV and Technology Systems

JOB PURPOSE

The Audio-Visual (AV) and Technology Systems Service Manager works both hands on and in the office with the AV and Technology Systems department.

PRIMARY DUTIES AND RESPONSIBILITIES

Complete need scheduling, RMA processing, client support, and other assigned tasks

Work with physical installations, ceiling mounting projectors, flat panel displays, AV and mechanical interactive components within commercial buildings

Use of hand tools and test equipment to solder, crimp, and compress connections

Physical installation of AV racks, commercial low voltage wiring/connectors/terminations

Troubleshoot and diagnose issues both in-house and on-site

QUALIFICATIONS
Required

Five years’ experience in systems integration, Including knowledge of:

Professional Audio DSP Matrixes

Professional Video and Matrix Switching Systems

Signal Management

Control System Installation

Control System Programming

Networks/IT configuration

Basic Project Management experience skills dealing with customers and other trades

Basic or better understanding of Electronic theory

Thorough knowledge of the occupational hazards and safety precautions

Personable attitude, self-starter, self-motivated and team player

Ability to travel one to two weeks every couple of months

Ability to lift up to 75 pounds

Comfortable with heights, ladders and man-lifts up to 35 feet

Valid Driver’s License, active personal vehicle insurance, and maintained safe driving record

High School Diploma/GED or better

Preferred

ICIA-CTS, CST-I certification or equivalent

Experience with commercial lighting, CAD/VISO, and/or AMX/Creston programming

Experience with RMA processing, scheduling, providing client support, and team coordination

DEPARTMENT: Project Management

REPORTS TO: Vice President of Operations

JOB PURPOSE: The Project Manager oversees the planning, implementation, tracking and installation of a specific project, while interfacing with both construction professionals and the client.

PRIMARY DUTIES AND RESPONSIBILITIES

Plan the Project

Define the scope of the project in collaboration with estimating and senior management

Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project

Determine the resources required to complete the project

Develop a schedule for project completion that effectively allocates the resources to the activities

Review the project schedule with senior management and all other stakeholders; revise and maintain the schedule as required

Implement the Project

Execute the project according to the project plan

Document project activities as required

Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project

Establish communication schedule to update stakeholders and manage periodic internal meetings with support staff to review progress

Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards

Control the Project

Monitor and approve all budgeted project expenditures

Manage all project funds according to established accounting policies and procedures

Ensure that all financial records for the project are up to date

Prepare financial reports and supporting documentation for clients as outlined in project agreements

QUALIFICATIONS

Required

Proficiency in the use of computers, including:

Word Processing

Simple Accounting-Project Estimating

Spreadsheets-Excel

E-Mail and Internet usage

Preferred

University Degree in related subject

Experience within Museum industry

3 to 5 years of project management experience

Job Type: Full-time

Salary: $60,434.17 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Tuition reimbursement
• Vision insurance

Schedule: