Spa Manager

Spa Manager – Bath, Somerset - £33,660 - £36,630

Set in nearly four acres of beautiful gardens, this characteristic, Bath stone mansion is looking for an experienced Spa Manager to inspire and lead the spa team, together with driving exceptional levels of service.

The position will require a proven track record in managing all aspects of the spa operations with a background as a spa therapist AND in Spa Management. The role will involve working with Directors to implement the overall strategy of the spa from commercial success to operational standards.

Exceptional customer service skills are a must, with the ability to be decisive and look after the best interests of the guests, business and its employees.

Candidates must have a minimum of 3 years within the spa industry at a senior level, be qualified in NVQ level 3 beauty therapy, (or equivalent) and be commercially aware/driven.

Strong knowledge of the UK spa market
Proven track record of commercial success
Proven ability to manage high volume spa treatments
Good leadership and people management skills
A passion for excellence

The role is permanent
Hours of work - working weekends and evenings on a rota basis

What you get back ..

• Competitive pay – proud that everyone who joins their family gets rewarded a rate of pay above the National Living Wage, irrespective of age, plus you get tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through their Perkbox platform.
• Excellent discounts across their family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• Employee Assistance Programme.
• Meals when you are on duty are free.
• Everyone can learn and develop - their ‘Family First’ development pathways are unique and are the best in the business.
• Opportunity to progress and move up – they have made hundreds of internal promotions, including to General Manager level.
• Milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.