Service Manager

Client Overview

Our client is a multinational global leader in the machinery manufacturing industry. To aid in their daily operations, we are looking for a Service Manager.

MAIN ACCOUNTABILITIES/ESSENTIAL FUNCTIONS:

• Manage the field service technicians who perform on-site routine services including installation, maintenance, and repair
• Oversees the scheduling and training of field service representatives.
• Provide support to technicians that are onsite at a customers
• Monitoring customers open cases
• Updating cases in sales force
• Escalation point of reference for customer issues
• Setup customer training dates
• Customer software training
• Machine and software demos
• Establish procedures for the service department to follow when in office and in the field
• Check technicians expenses for service and installation calls
• Work cross-functionally with accounting team to manage invoicing for service calls
• Escalating issues to corporate HQ when needed
• Profile evaluation and time studies
• Assist customers with issues relating to machinery services
• Manage the daily migration of machinery in and out of the facility
• Software integration for customers as well has helping service teams with necessary software needed to perform processes that meet customers needs
• Scheduling of machine installations
• Traveling to customers site when needed

KNOWLEDGE/SKILLS AND EXPERIENCE:

• 5-10 years of service manager experience within machinery manufacturing industry
• Bachelors degree in mechanical or electrical engineering
• Strong interpersonal and leadership skills
• Relationship management and high attention to detail
• Experience utilizing Salesforce or similar CRM system

Candidate must show proof of US citizenship/visa/alien registration.
No sponsorship will be offered for this role.

ABOUT US:
Consea America is a leading executive search firm providing high-quality solutions in search and selection of Middle to Top Management across many industries including Automotive and Manufacturing, Fashion & Retail, Consumer Goods, and Health Care industries boasting long-term relationships both with clients and candidates.

At Consea Executive Search, we focus on relationships with each other, our clients, and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds, and ideas drive innovation and make us successful. Consea is committed to a recruitment process that results in the hiring of the best applicants. Consea s Delivery Team will be accountable for the sourcing, pre-selecting, pre-screen, interview, and offer.

Consea promotes equal opportunity through affirmative action in employment. Discrimination is prohibited on the basis of race, color, religion, national origin, citizenship, sex, sexual orientation, gender identity, age, disability, and qualified veteran status. Equal opportunity results when all applicants are treated consistently at every stage of recruitment.