Dispatcher Hybrid

Summary

Under general supervision, performs clerical duties designed to assist the Resource Management (Dispatch, ERT, and Scheduling) department in performing their duties.

Performs specifically assigned functions to include assisting interoffice communications with the Customer Care Center, divisional operations, etc.; utilizes computerized systems to enter, maintain or retrieve information;

prepares reports of a recurring nature using both manual and automated records

Roles & Responsibilities

Answer gas leak line and create gas leak orders Facilitate emergency appointments

Contact customers to provide appointment updates and/or reschedule missed appointments.

Assist dispatch with daily reporting logistics, AM/PM order reports.

Assist dispatch supervisor with Board of Public Utility reports when necessary.

Assist scheduling department with outbound calls, mark outs, and reporting when applicable.

Provide business support for field operations--account review, order creation, etc.

Performs other related departmental duties as required.

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Requirements

Minimum Qualifications

Experience handling safety-sensitive INBOUND emergency calls.

Previous customer service experience

Good oral and written communication skills are required.

Ability to multitask.