IT Support Professional for Hardware and Software HWSW

Summary of the purpose for this position:

This position serves as the technical liaison between Division staff (business users) and OIT to ensure Division technical support needs are being met. This position serves as front line support interfacing with business users on service requests, investigating and evaluating problems, resolving when possible, or escalating to OIT staff for further resolution. Responsibilities include monitoring OIT service desk requests, elevating required service level, negotiating completion dates, and ensuring follow through on hardware problems, equipment and software purchases, Rollout, inventory maintenance, problem resolution, and coordination of equipment replacement schedule. This position takes an active role in the department-level Business Technology Team (BTT) to expand user functionality in alignment with department goals, resolve user-related problems, assist with development of Division solutions, and ensure adequate training for all Division users.

Candidate must be local.

Additional Location Details (City, State) :

Candidate must live in the Denver metro area- Required to be in person 5 days a week.

Minimum Verification Requirements

Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency.

• State Criminal Record verification (past 7 years covering each State in which the candidate has resided)

• County Criminal Records (past 7 Year Address History)

• Federal Criminal Records Verification (past 7 years)

• SSN Name Search

• Global Monitor Check (formerly Patriot/OFAC/Terrorist)

(Suppliers Only)
To order, click on the link to the right:

Order Standard Background Verification