Service Support Analyst- Junior

The IT Service Desk Agent I will provide front line telephoneemail support to internal customers with IT related software and hardware issues. - Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems - Perform First Contact Resolution (FCR) - Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) - Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database - Understand and adhere to Incident Management, Request Management, and Knowledge Management policies - Typically handles small initiatives and/or assignments independently. - May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist. Required2Years**SkillRequired / DesiredAmountof Experience**Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and opsRequired2YearsProvide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)Required2YearsDevelop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management DatabaseRequired2YearsPrevious experience providing IT support by phone/email

IT