NetworkTelecom Specialist- Tier I

- The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). - Troubleshooting issues with networks and find resolutions to the issues from a central location. - Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA's. **Skills Required:** - Bachelor's degree or 3 to 5 years in Information Technology or Computer Science - Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches. - Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco - Self-motivated, enthusiastic, and able to handle multiple support cases - Strong writing skills to maintain organized documentation - Customer-oriented, and capable of providing high levels of client satisfaction - Collaborate and work well with others - Experience with VOIP technologies is a plus - Experience in a NOC environment is preferred. - Strong skills in working with clients and communication - Knowledge of network cabling, network classification and network topology **Skill** **Required / Desired** **Amount** **of Experience** Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches. Required3Years Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco Required3Years Strong writing skills to maintain organized documentation Required3Years Knowledge of network cabling, network classification and network topology Required3Years Experience with VOIP technologies is a plus Highly desired3Years Experience in a NOC environment is preferred Highly desired3Years

IT