FCBH Systems Administrator 2

Under general supervision, installs, configures, and supports a local area network, wide area network, internet system, computers, desktops and/or mobile devices.

This position is onsite. There are 7 health center locations in Fulton County that may need visiting. Fulton County Board of Health (FCBH) will pay mileage.

Admin Level II Responsibilities and Duties:

Install and configure hardware and software
Respond to tickets in accordance with SLA guidelines
Record, track, and document the help desk request problem solving process including actions taken
through to the final resolution
Respond in timely manner to requests and issues
Repair and replace equipment as needed
Provide onsite and remote support to end users
Assist in AV setups as needed for meetings
Responsible for troubleshooting o365 and submitting tickets to DPH through portal
Assist new hire training for basic IT needs.
Set up new workstations for users (deploying equipment, checking over account setups).
Heavy use of Windows and Mac OS devices
Ability to work in Active Directory
Understanding of Cisco Meraki
Assist network engineers with the installation, configuration and ongoing support of software , computers
and applications Installation for various computer applications and programs.
Create and update documentation
Create documentation for staff for training purposes
Resolve Tier 1 support tickets
Ability to interact effectively and professionally, and provide exceptional service, both internally and
externally always advanced experience and knowledge of working with the Microsoft 365 Platform,
including Azure Active Directory and SharePoint administration
Driver s license


Minimal Requirements

Bachelor s Degree in Computer Science, or Associate Degree plus two years of tech support experience,
or three plus years tech. support experience.
A+ and Net+ Certification or equivalent required.

Preferred Requirements

Experience using a Ticketing system
Experience providing support via remote tools
Experience handling Technical Service Tickets
Professional IT Certifications.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.



Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceA+ and Net+ Certification or equivalent required.Required3YearsExperience using a Ticketing system Nice to have3YearsExperience providing support via remote toolsHighly desired3YearsExperience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.Highly desired3Years
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2Please list candidate's email address.Question3Candidate must be paid AT LEAST $29.00 if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed $39.15. Do you accept this requirement?Question4The maximum mark-up for this engagement s SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?Question5This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?Question6The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client s selection date. Do you accept this requirement?Question7The selected candidate will be expected to work onsite at 10 Park Place, Atlanta GA. 30303. Do you accept this requirement?