Travel Support - Administrator
Travel Support - Administrator
Posted on :
16-10-2023
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Job Description
Ensure that all travellers receive e-documentation within 30 plus days of travel – including reconfirmation of all services and ad-hoc administrative functions for the pod. Management of incoming calls / enquiries received within the business through toll free or switchboard queues.
Key Areas of Responsibility
Target achievement
• All assigned documentation is delivered without errors
• All assigned documentation is completed within weekly deadlines
• All documentation is saved on SharePoint for access during an emergency
• The shared drive is kept neat / relevant and meeting removal deadlines
Quality assurance and documentation
• Updating the customer Service Report with latest updates on each assigned document daily
• All services to be reconfirmed to identify errors
• Produce vouchers, itineraries, travel packs and E-Tickets
• Professional management of travel documentation so that travellers receive travel documentation 30 – 45 days prior to departure
• Complete travel documentation for last minute travellers (within 7 days of travel) within 48 hours at the same standard as normal documentation
• Continually identify ideas, information, content improvements and recommendations which will improve our documentation
Enquiry and toll-free management
• Managing incoming toll-free and switchboard calls
• Taking down sufficient information if Africa Safari Experts (ASEs) are not available so that the enquiries can be allocated to ASEs accordingly
Inbox management
• For allocated buddy
Partner postcards
• Ensure postcard notes are sent to clients at the relevant partner properties
Qualifications
Experience
Skills & Competencies
Attributes & Behaviour
Key Areas of Responsibility
Target achievement
• All assigned documentation is delivered without errors
• All assigned documentation is completed within weekly deadlines
• All documentation is saved on SharePoint for access during an emergency
• The shared drive is kept neat / relevant and meeting removal deadlines
Quality assurance and documentation
• Updating the customer Service Report with latest updates on each assigned document daily
• All services to be reconfirmed to identify errors
• Produce vouchers, itineraries, travel packs and E-Tickets
• Professional management of travel documentation so that travellers receive travel documentation 30 – 45 days prior to departure
• Complete travel documentation for last minute travellers (within 7 days of travel) within 48 hours at the same standard as normal documentation
• Continually identify ideas, information, content improvements and recommendations which will improve our documentation
Enquiry and toll-free management
• Managing incoming toll-free and switchboard calls
• Taking down sufficient information if Africa Safari Experts (ASEs) are not available so that the enquiries can be allocated to ASEs accordingly
Inbox management
• For allocated buddy
Partner postcards
• Ensure postcard notes are sent to clients at the relevant partner properties
Qualifications
- Relevant tertiary qualification (Advantageous)
Experience
- 1– 2 years of general or sales administration experience (Essential)
- Experience in travel coordination / administration (Advantageous)
Skills & Competencies
- Ability to work with others
- Exceptional written and verbal communication skills
- Learning and researching
- Delivering results and meeting customer expectations
- Adapting and responding to change
- Coping with pressure and setbacks
- Seamless administration and organizational skills
- Numerical literacy
- Computer and software literate (MS Word suite, CRM systems, Google, etc.).
Attributes & Behaviour
- Results orientated and target driven
- People-focused
- Accountable
- Respectful
- Excellence
- Integrity
- Resilient
- Confident
- Proactive
Employment Type
Full Time
Key Skills
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