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You will be updated with latest job alerts via emailViator s mission is to bring more wonder into the world. To bring extraordinary, unexpected, and forever-memorable experiences to more people, more often, wherever they re traveling, wherever they are. In doing so, Viator elevates thousands of businesses, large and small, along the way.
With Viator, they ve experienced the best of the world s oldest cities, and rediscovered their hometowns through new eyes. They ve faced their fears ziplining across the jungles of Costa Rica, hot air ballooning above Turkey s Cappadocia, and trekking through the glaciers of New Zealand. Over wine-tasting and walking tours, they ve reunited with family and friends after COVID-enforced separations.
We re the largest marketplace of our kind: a single place where travelers can book more than 300,000 tours, experiences, and activities.
We re used by millions of travelers to find everything from walking tours and wineries, to cooking classes and catamarans, to sailing and spelunking, to bus tours and breweries. Our hundreds of thousands of experiences are in nearly every country around the world. And our team is international, too. We have people in Singapore, Sydney, Oxford, London, Lisbon, Reykjavik, Boston, San Francisco, Krakow and more.
The Viator Platform product team is seeking an experienced and enthusiastic Associate Director of Product Management to lead the team on a mission to place Viator at the center of the Experiences ecosystem by solving the complex underlying problems of the industry by building unmatched capabilities and leveraging the exponential problem-solving power of an open ecosystem through robust APIs. You will be part of a dynamic, fun, and energetic team where you can immediately make meaningful contributions and grow as a senior product management leader.
In this role you will manage a group of product managers working at the core part of our platform, developing capabilities in the areas such as booking management, logistics and pricing. Rather than creating a singular offering for one group of customers you will focus on building an ecosystem that enables others to create exponential value.
What you will do
What we re looking for
Must-haves
3+ years of platform product management experience working in a technology-heavy role, including crafting the vision and strategy for the platforms you built
6+ years in product management, including 2+ years hiring, managing, coaching, and inspiring other product managers to deliver innovative solutions to the most critical problems
A successful track record of partnering with engineering teams to build large-scale API systems and frameworks, with a deep understanding of API technologies as well as technical governance (standards, compatibility, lifecycle management, monitoring)
Confidence to participate in very technical discussions and to push back on engineering and others when appropriate; the ability to drive consensus and commit even when all parties don t agree
Experience breaking down and sequencing implementation of complex platform solutions into discrete milestones to demonstrate rapid value creation
Experience measuring the impact of platform work, identifying sub-optimal decisions, and pivoting when necessary
Undergraduate degree
Insatiable curiosity to understand the needs of customers (other Viator teams) and their customers (travelers and operators) by leveraging quantitative and qualitative data
Ability to engage with diverse viewpoints, manage competing stakeholder needs, identify opportunities, generate multiple solutions, articulate underlying assumptions, prioritize solutions, experiment, and de-risk
You strive for excellence in both your product management and managerial craft, but crave feedback and acknowledge and examine your mistakes so that you are continuously learning
You care personally for your team, but challenge directly and are an attentive, engaged listener unafraid to show your own vulnerability, thereby building trust and psychological safety
You take pride in the accomplishments of your team and recognize that with great power comes immense responsibility
Success communicating upward and outward about the bigger picture, trade-offs, and delivery timelines and invest in nurturing key relationships across the business
Expertise (The What )
Collaborative Work Style (The How )
Nice-to-haves
This role can be remote or hybrid in the UK, Portugal or Poland.
We strive to create an accessible and inclusive experience for all candidates.
Full Time