Sales Receptionist

Sales Receptionist

Location: Streatham

Part Time Role with a competitive salary

The Role

We are looking for a Sales Receptionist to play a critical role in providing a first-class experience to members, prospective members and visitors to our health club.

This is a part-time position. Shifts will be based on requirements of the club, would be looking for someone flexible to work evenings and weekends.

Your daily focus will involve:

• Growing a pipeline of new prospects, drive new membership sales and retain existing members
• Create an excellent first impression of the gym by providing a warm welcome, tidy appearance, and pleasant manner at all times
• Provide exceptional customer service experience to all members and guests
• Greet members and users of the gym as they come through reception
• Check in members where required and verify membership details
• Register prospective members and guide them to the correct person
• Enrol new members and assist current members with their queries
• Provide information on classes and availability
• Handle questions about renewal and cancellation of memberships
• Ensure the safety and security of members, guests, and staff at all times
• Handle telephone enquiries and support the Gym Manager with member retention calls
• Record and keep clear and accurate records of all queries, complaints, lost property, and repairs and ensure the information is delegated to, and resolved by relevant staff
• Strong process driven focus on ensuring the day to day tasks in the gym are completed, emails are answered and phone calls are acted upon
• Undertake other duties, such as keeping on top of cleaning duties etc

Candidates should have the following:

• Passionate about customer service
• Friendly and approachable
• Cooperative, positive and optimistic
• Good team working skills
• Proactive with tasks and ready to roll up sleeves
• Excellent customer service skills
• Highly organised and able to prioritise
• Ability to work with a diverse range of people
• Able to prioritise work, handle pressure and take confident day-to-day decisions
• Ability to maintain a professional appearance and behaviour
• Ability to communicate effectively in person, in writing and over the telephone
• Willingness and ability to occasionally work outside normal office hours
• Willingness to work flexibly in response to changing organisational requirements

Benefits:

• Free gym membership, providing you with access to our premium facilities and classes
• Access to multiple other sites within our network
• Summer and winter social events to foster team camaraderie and celebrate achievements
• Bonus schemes based on performance
• Progression pathways for career development and growth opportunities within the organization

If you are enthusiastic, possess excellent interpersonal skills, and have a passion for fitness and customer service, we would love to hear from you!