Service Engineer

Title: Service Engineer

Experience: 3-8 Yrs

Rate: $85k

Employment type: Full Time

Candidate should be open for extensive travel.

ACG North America LLC

262 Old New Brunswick Road,

Suite A,

Piscataway, NJ 08854

Job Objective

The function of the Service Team Lead is to provide expert hands-on technical expertise in all aspects

of installation, commissioning, customer training, maintenance, and customer support for ACG

Inspection systems as required

Primary responsibilities

Strategic and planning

Planning of I&C, Service Calls & AMC in effective manner of all products, maintaining good

service support in market.

Functional Core:

Install new T&T & Inspection systems at customer place with complete validation

Provide on-site service for related T&T & Inspection systems

Participate in Factory training course for Hardware and software

Must be willing and able to travel on a frequent basis, both domestically and internationally for

service support

Regular customer contacts to ensure maximum customer satisfaction

Perform training to customers, both internally and externally where needed

Complete service reports accurately, noting time confirmation, spare part usage, tasks performed,

service product, fault/solution codes, installed base data maintenance (serial number, functional

location), billing request confirmation

Actively promote and sell ACGI service products to our customers, improving the up-time of the

application and maximizing ACGI sales results in addition to ensuring the highest level of customer

satisfaction

Work in partnership with the sales teams to assist with sales revenue targets and revenue growth

Job Description

Internal process

Co-ordination with customer for effective issue resolution

Maintaining system database (AMC/Warranty/Out of Warranty)

Maintaining of service reports on visit basis (AMC/Warranty/Out of Warranty)

People development

Technical Competency T Compass Leadership Competency L Compass

Competency Level Competency Level

Installation and Commissioning Expert Communication 5

Troubleshooting Expert Innovation 5

Spare parts, Accessories and AMC Expert

Problem solving 5

Customer Relationship Expert Corporate Etiquette 5

Safety Expert Cross functional team

working 5

Service Quality Expert Quality and service

Orientation 5

Product Knowledge Expert Drive for consistent results 5

Mechanical Technology Expert

Automation technology Expert

G. Educational and Experience Requirements

Minimum Requirement Desired

B. E. Electronics

BP

Skills :