Transport Client Manager

2-3 months contract with Waltham Forest Council

Job Summary:

To lead, develop and operationally manage the Transport Team.

To ensure quality and value for money at all times.

To ensure the service complies with relevant legislation, regulations and policies.

Key Duties/Accountabilities (Sample):

To provide effective support to senior managers and other team members undertaking administrative and project support to ensure the delivery of key outcomes.

Plan and organise work to ensure the delivery of those aspects of the service for which responsible. Undertake / support consultation procedures.

Identify issues, resolving as appropriate and escalating complex problems if necessary. Collate process and analyse complex information.

Ensure all required records and information are maintained correctly.

Provide authoritative advice, guidance and support to colleagues, customers and stakeholders. Respond to and investigate enquiries / escalated complaints.

Contribute to identifying and delivering information / activities to support service delivery / promote the service area.

Challenge customers practice and minimise risk, referring concerns to line manager.

Work closely with others to clarify changing requirements.

Identify, recommend and support the development and delivery of improvements.

Contribute to the development and implementation of policies, procedures and systems.

Lead projects or improvement programmes, or contribute to the delivery of larger projects

Support others in their development, including external organisations / customers where appropriate.

Prepare and present results / responses / reports / recommendations.

Essential Experience Required:

Experience working within central or local authority is desirable.

Degree or equivalent or vocational qualification in relevant subject or area

Additional information to note:

This position is located at Waltham Forest Council offices.

The closing date for this position is asap