Customer Service Agent

Job Description: Job Objective

Responsible for handling all customer enquiries including but not limited to reservations andpayment confirmation for all flight and non-flight products.

Job Description:

• Respond to all telephone inquiries regarding booking of travel reservations
  
• Identify products and sales opportunities that fit customers travel needs
  
• Make alternative booking arrangements if changes arise before or during the trip
  
• Assist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and services
  
• Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
  
• Preparing customized itineraries to suit the clients preferences and budget
  
• Create and update electronic records of clients
  
• Make and confirm bookings online
  
• Provide up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
  
• Modify existing bookings to suit change in clients circumstances
  
• Research destinations and keep self-up to date with travel industry news
  
• Escalate reoccurring issues and proposing solutions to solve these solutions