Powersports Service Advisor - Karl Malone Powersports

Karl Malone PowerSports is looking for a Service Advisor. As a member of our team, you will help deliver a unique customer experience that creates a memorable and outstanding impression. Starting with greeting each customer, you will help them from start to finish in the process of repairing or maintaining their vehicle.

Responsibilities

• Greet customers promptly and in a friendly manner.
  
• Obtain customer and vehicle information.
  
• Obtain a detailed description of the customer s concerns/needs. Provide a detailed report for servicing technician(s).
  
• Update customer on needed repair, cost, and estimated timeline.
  
• Provide excellent customer service to all customers.
  
• Complete all tasks assigned in a timely manner and maintain accurate records.
  
• Monitor the progress of each vehicle throughout the day, and update customers frequently
  
• Explain all completed work and charges to customers
  

Requirements

• Previous retail sales or customer service experience preferred
  
• Outgoing and friendly, especially while handling customer s concerns
  
• Working knowledge of automotive/powersports vehicle design and mechanical technology.
  
• Demonstrate organizational skills with the ability to handle multiple tasks simultaneously.
  
• Strong customer service skills and sales
  
• Strong interpersonal and communication skills both in-person and over the phone
  
• Ability to listen and focus on the customer s needs to enhance dealership and personal sales
  
  

Benefits

At Team Karl Malone, everyone is essential, customers and employees. With value placed upon each individual, you will enjoy a family-center environment that goes beyond the competitive pay. Here, you will find a place where your voice matters. We strive to listen to all customers and employees in hopes of gaining new ideas and different perspectives. With Team Karl Malone, you can build a successful career with paid training and great opportunities for advancement in a rapidly growing company.

Just a few of the benefits we have to offer are:

• Medical, Dental, and Vision Insurance
  
• Company-Sponsored Counseling Services
  
• Paid Vacation
  
• Paid Training Program
  
• 401K Savings Plan
  
• Basic Life Insurance
  
• Opportunities for advancement through internal promotion
  
• Inclusive Family-centered environment for customers and employees
  
• Sundays off!