Dispatch Shift Operations Manager

About HIVED

The world needs logistics solutions that are better for people and the environment, and that s where HIVED comes in. We are a London-based climate and logistics start-up building the first emission-free parcel delivery network at scale, powered by a 100% electric fleet. A tech company at heart, we have built a modern tech stack, novel in-house routing and decision engines, apps and data stack, plus are now shipping for over 100 brands including Asos, Zara, Karen Millen, Sky and more.

Our tight-knit team is made up of ex-Revolut, Bain, GoPuff, ASOS, Apple, Amazon, Bulb and Google employees, and we are backed by some of Europe's leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures and the British government.

Role Overview

We are looking for an exceptionally talented Operations Shift Manager to ensure our daily operations run smoothly and efficiently. Working within our Live Ops team, you ll be responsible for overseeing the day-to-day operations of our parcel delivery service, engaging with different teams and groups, from our drivers and to our senders and recipients. No previous operations experience is required, but the ideal candidate possesses a can do attitude and is excited by the challenge of finding solutions, thinking outside the box and is always reliable, without fault. This role is a unique opportunity to learn and be at the heart of an operations orientated fast-paced, high-growth start-up.

Please note that this a shift-based role, meaning that the days you work will vary each week, You will typically work 5x 9h shifts. The shifts will cover the period from 7am to 11pm.

Responsibilities

• Responsibility for the daily operations and delivery cycle from sender to recipient
• Implementing structures and processes as needed
• Analysing data to improve and streamline our delivery processes
• Updating and reporting on our software tools
• Coordinating with delivery and sortation teams to ensure the whole delivery cycle is resourced in the most efficient way possible

Qualifications

• Proactive in resolving issues and suggesting improvements for future developments
• Diligent, trustworthy and very level headed under pressure
• Ability to work with urgency to resolve issues in a short time frame
• Outstanding analytical skills and a data-driven mindset
• Comfortable using and adapting to software systems
• Excellent organisational skills
• Passionate about the HIVED mission and sustainability more generally

Benefits

How we Reward our Team

• Dynamic working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays
• Wellbeing initiatives, including three wellbeing days in addition to holiday allowance
• Weekly team lunch and regular company socials
• MacBook Air or Windows Laptop (depending on your preference)
• Hybrid working set-up with in-person time expected at both our Shoreditch office and North Woolwich based depot
• Enhanced maternity/paternity/adoption policy

Apply for this job