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You will be updated with latest job alerts via emailAbout HIVED
The world needs logistics solutions that are better for people and the environment, and that s where HIVED comes in. We are a London-based climate and logistics start-up building the first emission-free parcel delivery network at scale, powered by a 100% electric fleet. A tech company at heart, we have built a modern tech stack, novel in-house routing and decision engines, apps and data stack, plus are now shipping for over 100 brands including Asos, Zara, Karen Millen, Sky and more.
Our tight-knit team is made up of ex-Revolut, Bain, GoPuff, ASOS, Apple, Amazon, Bulb and Google employees, and we are backed by some of Europe's leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures and the British government.
We are looking for an exceptionally talented Customer Support Associate to ensure our daily operations run smoothly and efficiently. This is a customer-focused role, so you will be managing the communication with our parcel recipients. This requires a proactive nature and the ability to maintain a positive attitude to deal with a high-pressured environment. This role is a unique opportunity to learn and be at the heart of an operations orientated fast-paced, high-growth start-up. This role will be based in our North Woolwich depot in London (E16).
Please note that this a shift-based role, meaning that the days you work will vary each week, You will typically work 5x 9h shifts or 3-4x 12h shifts. The shifts will cover the period from 8am to 10pm.
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Full Time