Troubleshoot signaling related problems for CS core interfaces IuCS, A,MAP and all roaming interfaces etc
Responsible for the end to end CS core services dashboards for accessibility, retain ability and performance KPIs
Troubleshoot A, MAP, BIIC, and SIP protocols problems.
Audit CS core service and mobility problems such as LAC update failures and relocation failures to address configuration inconsistency between core configuration and engineering design.
Act as level 2 support for all technical operations teams in voice services.
Study and test new network features that aim to enhance customer experience in both accessibility and retainability
Follow up on opened cases with operations and engineering teams to ensure proper problem resolution
Handle VIP, corporate and complex data services complaints cases.
Perform regular subjective benchmarking campaigns to compare our network performance and KPIs with competitors KPIs.
Respond to the regulator audit report specifically in the packet core related part.
Design and implement alarms that highlight service level violations.
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