Customer Service Specialist

Workplace Options:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Description:

Daily Living Consultant swork in a service center and provide customer service to employees and their families in order to assistance in locating and providing resources and referrals in their community.In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPOs core values. WPO relies on the consultants telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.

• Assess the Employee s needs through targeted questioning
  
• Obtain employee s personal information and information on the individual needing care
  
• Provide a clear explanation of the issues/needs
  
• Obtain desired geographic location for referral search and any personalized criteria
  
• Provide top-notch customer service provided in written or verbal interactions with our clients and providers
  
• Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client s needs
  
• Contact businesses or private individuals by phone, in order to provide confirmed/matched referrals to meet the employee s needs
  
• Perform quality assurance callbacks to our clients
  
• Maintain a high quality work in all aspects of the position
  
• Maintain communication with clients and associated EAPs as required
  
• Ensure all data entries are complete and accurate, with proper spelling and grammar
  
• Demonstrate excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
  
• Demonstrate excellent knowledge of conflict resolution skills
  
• Demonstrate ability to organize and prioritize regarding crisis versus non-crisis issues
  

Hours:M-F 9am- 5:30pm

Hourly Rate:$18.26/ hr

Requirements

Benefits

Benefits/ Work Perks:

• Full Benefits Package.
  
• Paid Time Off.
  
• 401k match.
  
• Wellness rewards.
  
• On-site 24/7 gym access
  
• On-site personal trainers
  
• Subsidized healthy food options in our caf
  
• Lactation facilities and support for employees/spouses who are nursing
  
• Access to EAP benefits and all WPO services offered including life coaching, wellness coaching, and work-life support.
  
• Back-up child care resources during holidays and inclement weather (and unexpected global pandemics)
  
• Remote working up to two days per week
  
• Access to EAP benefits and all WPO services.
  
• Training/tuition reimbursement.
  
• Mentorship Program.
  
• Employee exchange program work for one month from one of our global offices. Flights and accommodation provided by WPO.