5G Software Engineer
Posted on :
09-04-2024
Employer Active
1 Vacancy
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Job Description
Smart Planet Software is a leading technology company in Kalamazoo, MI. We build applications and
provide solutions that help our clients achieve their dreams and actualize their ideas.
We are currently seeking a Customer Service Representative who wants to be part of a company that
innovates, transforms, and builds from the ground up. At Smart Planet Software, we value honesty,
passion, hard work, and partnership. Join us and become instrumental in making life easier and safer
through technology.
Position Summary:
The Customer Service Representative will be the primary liaison to Smart Planet Software customers.
They will be responsible for account management, customer training and onboarding, issue resolution
and customer relations. They will be the first line of contact for the customer and will be responsible for
customer satisfaction and retention. Training will be provided on our line of application products, as well
as CRM, online chat support, and other customer service tools.
Requirements
2+ years Customer Service experience
Basic computer knowledge (MS Office, CRM systems, etc.)
Excellent communication skills
Self-driven and efficient at time management
Detail and result oriented
Services existing accounts and establishes new accounts through customer referrals
Contributes to team effort by accomplishing related results as needed
Basic computer knowledge (MS Office, CRM systems, etc.)
Excellent communication skills
Self-driven and efficient at time management
Detail and result oriented
Services existing accounts and establishes new accounts through customer referrals
Contributes to team effort by accomplishing related results as needed
Benefits
Full-time, in office position
$20/hour
On the job training
Health Insurance
Dental Insurance
Paid Time Off
2+ years Customer Service experience Basic computer knowledge (MS Office, CRM systems, etc.) Excellent communication skills Self-driven and efficient at time management Detail and result oriented Services existing accounts and establishes new accounts through customer referrals Contributes to team effort by accomplishing related results as needed
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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